Sales Manager
King of Prussia, PA, United States
Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled
SUMMARY DESCRIPTION:
Responsible for achieving group sales revenue goals through solicitation, maintaining existing accounts, and negotiating contracts with meeting and event planners. Ability to represent the property virtually through power point presentations and at industry-related tradeshows. The team member in this position will serve as a leader, managing group business from the inquiry phase through the implementation of the sales agreement. The Senior Sales Manager will develop and implement effective sales strategies to meet or exceed revenue targets within the Hotel and Casino.
ESSENTIAL JOB FUNCTIONS/DUTIES:
SUMMARYDESCRIPTION: Responsible for achieving groupsales revenue goals through solicitation, maintaining existing accounts, andnegotiating contracts with meeting and event planners. Ability to represent theproperty virtually through power point presentations and at industry-relatedtradeshows. The team member in this position will serve as a leader, managing group business fromthe inquiry phase through the implementation of the sales agreement. The Senior Sales Manager will developand implement effective sales strategies to meet or exceed revenue targetswithin the Hotel and Casino.
Maintains existing relationships and builds new customer contacts
Solicit group business through strategic planning and at industry shows
Full working knowledge of Salesforce including familiarity with blocking guestrooms and meeting space.
Lead the administrative staff serving the high-performing sales team and lead training for onboarding sales managers, providing guidance, coaching, and support to achieve individual and sales team objectives
Stay updated on industry trends, market conditions, and competitor activity to identify new opportunities and potential challenges.
Prepares, plans and conducts property site visits
Identify need period business and opportunities for share shifting
Generate ideas and initiatives that further develop existing accounts while identifying new business opportunities to drive additional revenue
Find qualified leads utilizing all types of resources including tech portals and third party agencies
Develop strategies for winning bids on potential group business opportunities
Engage in a sales-focused atmosphere that promotes sales growth
Maintain knowledge of competitor's sales and convention programs in order to generate future leads and be able to sell against the competitive set's strengths and weakness
Prepare pre and post-convention meetings, obtain feedback of critical needs to ensure customer satisfaction
Effectively communicate with internal and external stakeholders
Other duties as assigned
Managing Profitability:
MANAGING PROFITABILITY: Create and maintain a continuous funnel of business related to the individual market deployment
Ensure synchronicity through planning for operational efficiencies and profitability
Follow standard operating procedures to ensure profitability targets are met
Train and provide guidance to direct reports including Group Rooms Coordinator and Catering Sales Specialist.
Ensuring Exceptional Customer Service:
ENSURING EXCEPTIONAL CUSTOMER SERVICE: Create an atmosphere that meets or exceeds guest expectations
Set a positive example for both team members and guests
Interact with guests to obtain feedback on quality and service standards
Respond to and handles situations requiring service recovery
Strive to improve service performance
JOBSPECIFICATION:
JOB SPECIFICATION: Bachelor's degree preferred
Three (3) years of experience in a similar position preferred.
Must be at least 21 years of age.
Must be proficient in the use of Microsoft Office applications Teams, Outlook, Word and Excel; Salesforce, CVENT, Sertifi and others.
Proven history of sales and service that clearly showcases an understanding of guest service
Broad understanding of managing all aspects of meetings and catered events
Must have strong working knowledge of hotel operations and sales functions
Must have exceptional communication, interpersonal, customer service, and negotiating skills.
Proven track record of success in comparable sales roles
Excellent leadership and team management skills
Must be able to obtain/maintain any necessary licenses and/or certifications
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