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Confidential
Atlanta, GA, United States
Senior Director, Customer Technology About the Company Cutting-edge consultancy delivering bespoke consumer analytics Industry Marketing and Advertising Type Privately Held About the Role The Senior Director, Customer Technology will be responsible for leading client engagements including the oversight of digital transformation, system implementa
Job Source: ConfidentialStealth
Atlanta, GA, United States
Join a dynamic team dedicated to empowering individuals to thrive in their careers and lives. We're on a mission to redefine success by embracing diversity and fostering innovation. As our Technical Leader for IT Infrastructure, Network, Telecom, and Cloud Management, you'll play a pivotal role in shaping our technological landscape. About the Rol
Job Source: StealthStealth
atlanta, ga
Join a dynamic team dedicated to empowering individuals to thrive in their careers and lives. We're on a mission to redefine success by embracing diversity and fostering innovation. As our Technical Leader for IT Infrastructure, Network, Telecom, and Cloud Management, you'll play a pivotal role in shaping our technological landscape. About the Rol
Job Source: StealthThe Icebox Cool Stuff
atlanta, ga
The Icebox is seeking a Director of Technology who will lead our digital transformation, and positioning our technology stack to achieve more efficiency, constant innovation, and improved quality. This role starts with a strategic review of our current technological operations, recommendations to senior leadership, and aggressive implementation
Job Source: The Icebox Cool StuffPublicis Groupe
Atlanta, GA, United States
Publicis Groupe Director, Technology Atlanta , Georgia Apply Now We are PXP—the future of creative production. We’re the click-drivers and the antidote to “the skip”, building stronger connections between brands and people. We are smart creatives, fearless explorers, and solution finders. Our ambition drives us to influence the worl
Job Source: Publicis Groupe22squared
Atlanta, GA, United States
Who We Are As a 100% independent and 100% employee-owned agency, we are driven by an independent spirit and believe in the power of the collective. We foster a culture that enables and expects all departments to make our brands impossible to ignore. What You’ll Do 22Squared is looking for a progressive leader with a passion for the impact that th
Job Source: 22squaredPublicis Groupe
Atlanta, GA, United States
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and prob
Job Source: Publicis GroupeVantage Data Centers
Atlanta, GA, United States
About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers an
Job Source: Vantage Data CentersAtlanta, GA, United States
Description
About AandM
Alvarez and Marsal is a leading independent global professional services firm, specializing in providing turnaround management, performance improvement and corporate advisory services. With almost 9,000 professionals based in 70 locations across North America, Europe, Asia, and Latin America, our firm excels in problem solving and value creation. Drawing on a strong operational heritage and hands-on-approach, our professionals work closely with organizations and stakeholders to help tackle complex business issues and maximize value.
Director, Customer Data and Technology Leader
We are seeking an experienced leader with proven experience establishing and leading the evolution of account data standardization, CRM and related technology strategies and processes for a global organization. This role will be responsible for developing the strategic priorities, technology and roadmap for standardizing the firms account data, project initiation requirements and related.
The successful candidate will have a proven track record providing global, executive leadership for CRM related technologies and tools, in addition to delivering global, scalable processes and support services using internal and external resources.
Key duties and responsibilities: Understand and evaluate AandMs global, matrixed structure, processes and requirements, relative to account data needs, including operational and functionality gaps. Develop a set of strategic priorities and operational needs with global leadership and create a roadmap and plan to address current gaps and anticipated future needs and requirements. Management responsibility for internal CRM support team and third-party network of support providers, balancing the appropriate mix of personnel, skills and sources for support (internal vs. external) based on global requirements. Work closely with IT and other technology leaders to achieve consensus on future state, roadmap and priorities. Interact with business unit leaders and representatives to understand individual support requirements and requests, scope solution requirements, provide cost estimates and ensure delivery of the prescribed solutions. Responsibility for managing and negotiating CRM related vendor contracts, existing and new, working with the Head of Global Marketing and other leaders to confirm AandMs agreement to terms and level of service. Management responsibility for all day to day operational and personnel related matters.
Candidate should have the following experience: 10 or more years of experience managing and evolving a global organizations CRM strategies, plans and technologies. Multiple years working in a global, matrixed, professional services organization (consulting preferred). Experience working with senior executive stakeholders, including CEO, COO and division level leaders to scope and deliver solutions using CRM and related technologies. Comprehensive understanding of CRM technologies, strategies and processes related to contact and opportunity management, data retention compliance strategies and processes, and related. Experience structuring and managing global CRM support services at scale. Understanding and proven ability to build consensus and connect with leaders, understanding needs and providing solution options structured in their best interests, while considering the global interests and objectives for the firm.
The salary range is $150,000 - $200,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, AandM offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
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Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Director, Customer Data and Technology Leader jobs in Atlanta, GA, United States
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