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Sonder
San Antonio, TX, United States
Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options from rooms t
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San Antonio, TX, United States
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of ou
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San Antonio
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Job Source: Alamo Trust, IncNothing Bundt Cakes #194
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Job Source: Nothing Bundt Cakes #194Marriott Vacations Worldwide
San Antonio, TX, United States
JOB SUMMARY Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Hyatt Vacation Ownership might be the place for you! You will have the opportunity to welcome our Own
Job Source: Marriott Vacations WorldwideSan Antonio, TX, United States
Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options from rooms to suites and apartments found in more than 30 cities spanning eight countries and three continents. Sonders innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.
Our Central Guest Services (CGS) is the voice of Sonder for our guests. Our core mission is to deliver jaw dropping experiences to guests with questions, requests, or issues. We field thousands of interactions daily, and were growing at a breakneck pace, along with Sonder itself.
**AT SONDER YOU WILL:**
* Lead and grow the team. Well look to you to inspire and unify people around a vision; act as a technical expert while empowering people to act with autonomy; coach team members to develop themselves personally and professionally.
* Drive down costs, constantly improve processes, while always putting our guests first.
* Work with our operations teams across the world to make sure our guest experience is as smooth as possible.
* Conduct monthly meetings with your team to review performance, complete trainings, and anything else to support them.
**WHAT WE LOOK FOR:**
* Minimum 3 years of professional experience
* At least 1 years experience managing a team of around 15 people or more
* Experience in hospitality, customer service, or related industries.
* Incredibly hardworking and willing to do what it takes for us to reach our goals.
* Great communication skills and ability to think on your feet.
* Experience in data analysis
* Experience managing a team in an operational setting
* A perfectionist, obsessing over all the details
We also have great benefits to make your life easier so you can focus on what you're best at:
* Competitive salary
* Generous stock option plan
* Medical, dental and vision insurance
* Unlimited vacation
* Annual free credits and discounts to stay in Sonders
* A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!
**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
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Guest Services - Team Lead jobs in San Antonio, TX, United States
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