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Sonder
San Antonio, TX, United States
Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options from rooms t
Job Source: SonderAEG
San Antonio, TX, United States
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San Antonio
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San Antonio, TX, United States
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Job Source: Wyndham Hotel GroupMarriott Vacations Worldwide
San Antonio
**JOB SUMMARY** Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Hyatt Vacation Ownership might be the place for you! You will have the opportunity to welcome our O
Job Source: Marriott Vacations WorldwideSan Antonio, TX, United States
Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options from rooms to suites and apartments found in more than 30 cities spanning eight countries and three continents. Sonders innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.
We are looking for a driven Central Reservations - Team Lead to join our Central Guest Services department. Team Leads are responsible for the success of our Reservations Representatives. You will host weekly 1:1s, dive deep into metrics and quality, as well as, work on other projects designed to improve operations and achieve our vision. As a team, we work closely with other departments to deliver on our brand promise, to hit revenue targets, and to ensure the needs of our guests are always met.
**AT SONDER YOU WILL:**
* Lead and grow a team of talented reservations representatives. Well look to you to inspire and unify people around a vision; act as a technical expert while empowering people to act with autonomy; coach team members to develop themselves personally and professionally
* Conduct weekly meetings with each member of your team to review performance (data-driven metrics and quality assurance), host training sessions, and provide general support
* Maintain and develop daily metrics reporting for your team. Collect and provide accurate data for representatives commissions targets.
* Dive into quarterly projects aimed at improving overall operations and achieving the company and departmental visions; achieve personal and group targets and goals
* Drive down costs and constantly improve processes, while always putting our guests first
* Work closely with our revenue department (including extended stays and outbound sales) to ensure consistency, maintain and develop shared resources, best practices, training tools, etc.
* Research and work sales cases to stay up to date with the latest trends and tools
**WHAT WE LOOK FOR:**
* Minimum 2 years of post-secondary education or commensurate experience
* Minimum 2 years of reservation or sales experience (retail, hotel front desk, contact center, etc.)
* Minimum 1 years of management experience
* Proven and demonstrated success in sales
* Proven experience coaching and developing people
* Great communication skills and ability to think on your feet.
* Experience in data analysis
* Strong computer proficiency, quick to learn new platforms and previous experience with MacOS and Google Suite is an asset
* Incredibly hard working and willing to do what it takes for us to reach our goals.
* Comfortable working independently in a remote environment
* Must have a quiet work environment with space for keyboard and two monitors
We also have great benefits to make your life easier so you can focus on what youre best at:
* Competitive compensation
* Generous stock option plan
* Medical, dental and vision insurance
* Exempt team members have paid time off. Non-exempt team members accrue paid time off.
* Annual free credits and discounts to stay in Sonders
* A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!
**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.**
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Central Guest Services Team Lead jobs in San Antonio, TX, United States
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