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Tufts University
Boston, MA, United States
Overview The Dental School Call Center department is responsible for answering incoming phone calls efficiently for the entire school and identifying the patient's needs and assisting to their questions and inquiries appropriately. What You'll Do The Call Center Coordinator is responsible for providing quality customer service for all internal an
Job Source: Tufts UniversityLogixHealth
Bedford
Job Description Job Description $1,000 SIGNING BONUS Purpose LogixHealth is seeking a Call Center Representative in our Patient Call Center. The person in this role will represent our clients in a professional and courteous manner and provide support and service to our patients via telephone, fax and mail. Duties and Responsibilities Answer a h
Job Source: LogixHealthLogixHealth
Bedford, MA, United States
$1,000 SIGNING BONUS Purpose LogixHealth is seeking a Call Center Representative in our Patient Call Center. The person in this role will represent our clients in a professional and courteous manner and provide support and service to our patients via telephone, fax and mail. Duties and Responsibilities Answer a high volume of calls from patient
Job Source: LogixHealthTEKsystems
Boston, MA, United States
Hiring a Call Center Customer Service Representative for one of our clients in Boston, MA (Please look over posting thoroughly before applying) This role is a 6-month contract to hire with a great opportunity to be brought on as a permanent employee after the contract period. Pay is: $20-22/hr. based off of experience. MULTIPLE SHIFT OPTIONS AVA
Job Source: TEKsystemsFyzical
Andover, MA, United States
New England ENT is looking for an experienced Call Center Representative with strong interpersonal and verbal communication skills Experience Provide quality customer service and support Use questioning and listening skills that support effective telephone communication Record accurate message information re: scheduling and cancellation of appt
Job Source: FyzicalTEKsystems
Boston
Hiring a Call Center Customer Service Representative for one of our clients in Boston, MA (Please look over posting thoroughly before applying) This role is a 6-month contract to hire with a great opportunity to be brought on as a permanent employee after the contract period. Pay is: $20-22/hr. based off of experience. MULTIPLE SHIFT OPTIONS AVAILA
Job Source: TEKsystemsQuadient
Boston
**Connect with Quadient** Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every
Job Source: QuadientVirtual
Lynn, MA, United States
Vaco – Boston has teamed up with our client to locate and hire Customer Support Specialists to join their team. In this role you will serve as the bank’s first line of response for a high volume of inbound calls with varying degree of complexity. Shift: 8:30Am - 5:30PM This role includes the following: • Able to handle a diverse array of complex
Job Source: VirtualBoston, MA, United States
General Overview
Works under the direction of the Manager of Patient Menu and Data Systems. Answers the 4FOOD phone line in a courteous, efficient manner. Documents all requests into the 4FOOD computer program. Dispatches 4FOOD requests to the 4FOOD Service Delivery staff. Ensures quality assurance - accuracy and timeliness - of 4FOOD deliveries. Follows- up on the completion of all 4FOOD requests with documentation. Must successfully complete a 4FOOD training program (to include telephone courtesy) and adhere 4FOOD policies & procedures. Coordinates the input and reporting of information that facilitates the patient menu process. Calculates the daily intake of selective patients which is used in creating and monitoring a patient's nutritional care plan. Assists with training new employees and dietetic interns. Troubleshoots and solves data and equipment problems in order to prevent an impact on the operational schedule and the timely delivery of patient trays.
Principal Duties and Responsibilities
Answers the 4FOOD telephone line in a courteous manner.
Documents all 4FOOD requests into the computer following established guidelines.
Prioritizes the 4FOOD requests.
Dispatches the requests to the 4FOOD service delivery staff in order of priority.
Continuously monitors and accesses the progress of the deliveries of the orders.
Requests additional help as needed to deliver the 4FOOD requests if the volume of requests exceeds the current staffing level.
Helps to prepare & deliver 4FOOD requests if needed.
Ensures food customer service by directing the completion of delivery of all requests and following-up whenever necessary.
Documents the completion of the orders in 4FOOD computer program.
Initiates communication with Supervisors regarding patient special requests, allergies, and other issues related to patient safety / satisfaction.
Covers the service delivery staff during their breaks.
Accurately documents patient related information in the CBORD Cardfile.
Receives verbal diet orders from the Nutrition Service Coordinator and assigns the correct diet codes that generates an individualized patient menu.
Checks selections in Room Service Choice screens for adherence to the nutritional care plan, calculates patient selections for compliance to the diet prescriptions following specific patient patterns and individual preferences.
Organizes, documents, and reports information related to Flag patients, Eating Disorder protocol, W13 tickets, Dialysis, Post Procedure Meals, Allergies, and other special patient protocols.
Trains new employees and dietetic interns on the daily functions of the Call Center. Provides feedback on the competency of new employees.
Provide quality customer service, on-going communications, feedback and follow-through with customers / peers.
Maintains strong & effective working relationship w/ co-workers & supervisors.
Helps orientate & train the new employees.
Adheres to the department, Joint Commission, local, state, & federal food handling policies and procedures.
Is flexible to the needs of the operation. Complete unscheduled tasks as assigned by supervisor.
Directs all calls for the Nutrition and Food Service department that come via the 4FOOD System. Uses coverage schedules to triage calls as necessary.
Maintains cleanliness of office space.
Uses phone / computers for work-related duties only.
Dispatches the 4FOOD requests to the 4FOOD service delivery staff.
Monitors the progress of the 4FOOD Service Delivery staff.
Informs the 4FOOD Service Delivery staff of the delivery needs.
Skills/Abilities/Competencies Strong Customer Service Skills
Strong Communication & Interpersonal Skills
Detail oriented
Must be able to work quickly under pressure
Must have good computer & typing skills.
Ability to perform basic math functions using a calculator. Must be able to add, multiply, divide and round off numbers. Must be able to identify mathematical errors.
Must be able to prioritize tasks. (4Food calls, Delivery Needs, etc.)
Be flexible to change duties according to the demands of the operation.
Be able to lift 30 pounds, push food carts throughout the hospital.
Must be able to understand and follow policies & procedures.
Abide by HIPAA laws concerning patient confidentiality.
Must keep waste to a minimum. (I.E. Wasted food, over portioning of food, equipment handling, etc. )
Qualifications
Qualifications High School Preferred
Must be able to read, write & speak English
Food service experience preferred
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Nutrition Call Center Coordinator jobs in Boston, MA, United States
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