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Intel
Phoenix, AZ, United States
Intel Director Customer Success - CSMs Phoenix , Arizona Apply Now Intel is seeking a Director of Customer Success to manage CSM's, drive customer deployments, and expand revenue. This individual will balance a mix of operational, programmatic, strategic, and planning responsibilities in support of our customers and the overall softwa
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Phoenix
**Job Description** Intel is seeking a Director of Customer Success to manage CSM's, drive customer deployments, and expand revenue. This individual will balance a mix of operational, programmatic, strategic, and planning responsibilities in support of our customers and the overall software business. This is a critical role reporting directly to th
Job Source: IntelConfidential
Phoenix, AZ, United States
Senior Director of Customer Success About the Company Rapidly advancing B2B SaaS organization based in NY Industry Internet Type Privately Held About the Role The Senior Director of Customer Success will be responsible for driving value to customers by defining the customer life cycles, road maps, and success plans, and leveraging customer data a
Job Source: ConfidentialConfidential
Phoenix, AZ, United States
Director Customer Success Management About the Company Innovative cloud platform for web development & hosting Industry Computer Software Type Privately Held, VC-backed Founded 2015 Employees 201-500 Funding $200+ million Categories Apps Developer Platform Internet Software Information Technology & Services Design Professional Services Fashion Tex
Job Source: ConfidentialConfidential
Phoenix, AZ, United States
Senior Director Clinical Customer Success About the Company Popular provider of workplace mental health solutions Industry Mental Health Care Type Privately Held, VC-backed Founded 2016 Employees 1001-5000 Funding $200+ million Categories Artificial Intelligence Health Care Machine Learning Outpatient Care Publishing Medicine mHealth Wellness Ment
Job Source: Confidential, AZ, United States
Job Description
Intel is seeking a Director of Customer Success to manage CSM's, drive customer deployments, and expand revenue. This individual will balance a mix of operational, programmatic, strategic, and planning responsibilities in support of our customers and the overall software business. This is a critical role reporting directly to the VP of Customer Success. The ideal candidate will be someone who has spent time in roles such as CSM management, business expansion and operations, sales, business strategy, and Project Management. It is very important that this individual can engage and work well across all functional areas of Intel including customer, engineering, and sales.
Responsibilities
PRIMARY
Build and manage the Customer Success Plan per account; this includes success metrics and milestones, onboarding, and working with technical resources to resolve issues.
Build field relationships; person must be able to build trust with the sales field and follow up, in a rhythm to customer progress. This is role requires travel to be on premise at customers as needed.
Help in formulating the over-all strategy of Customer Success to encompass Intel vision and Industry best practices.
"Create the brand" for Customer Success for production/expansion of cloud services revenue.
Develop both internal and external customer comms. Comprising social, internal company meetings, industry, and public forums for evangelizing the message of CS from an Intel POV.
Field enablement of CS with all regions and field leadership teams.
Developing and end to end view around Customer Experience with the aim of moving the needle on NPS and delivering amazing customer outcomes.
Coordinate staff meetings and communications for the VP.
Partner with Communications Partner on communications strategy for both internal and external messaging.
Engage with finance partners to drive P and L and business data analysis to make and execute strategic decisions.
Partner with HR Business Partner to plan and drive a performance management process to create a high-performance culture.
Qualifications
Qualifications and Experience
Experience working directly with senior leadership teams
Ability to work strategically and collaboratively across all departments
Holds people accountable for achieving their goals
Leads by example, creating a sense of energy, ownership, and personal commitment to the work
Excellent communication and organization skills
Ability to balance a variety of tasks, lead and direct the work of others
Possesses deep analytical skills and is able to process information quickly and make decisions in a timely manner
Strong sense of self and can relate well to works; learns quickly and can adapt to changes in timeframes, people and situations with ease; remains calm under pressure
10+ years of industry experience
Inside this Business Group
Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.
Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.
Annual Salary Range for jobs which could be performed in US, Colorado, New York, Washington, California: $228,562.00-$365,708.00
Salary range dependent on a number of factors including location and experience
Working Model
This role is available as a fully home-based and generally would require you to attend Intel sites only occasionally based on business need. This role may also be available as our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.
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Director Customer Success - CSMs jobs in , AZ, United States
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