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TenOneTen
Los Angeles, CA, United States
Our mission is to humanize the internet.Since our launch in 2018, Emotive has created the category of human-to-human marketing, enabling eCommerce merchants to scale 1:1 relationships with customers through conversational texting.We’re extraordinarily proud of the company we’ve built. We’re a driven, passionate, responsible group that values person
Job Source: TenOneTenJupiter Power
Santa Monica, CA, United States
Description This position is not remote. We are looking for local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past ex
Job Source: Jupiter PowerCXApp US, Inc.
Los Angeles, CA, United States
Job Description Job Description Salary: Who We Are: At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things. Our flagship product the “CXApp” is a workplace experience platform for the enterprise. Our technologies and solutions help enterprise customers deliver a comprehensive business j
Job Source: CXApp US, Inc.ServiceTitan
Glendale, CA, United States
A customer value, ROI, and business outcome-driven mindset Skills in product training, and comfortable “re-re-selling” the customer on Service Titan Strong de-escalation and problem-solving skills Highly skilled in written and verbal communication Proven ability to multi-task and manage multiple projects at a time with strong attention to detail Se
Job Source: ServiceTitanNVIDIA
, CA, United States
We are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business
Job Source: NVIDIAFirst Resonance
Los Angeles, CA, United States
First Resonance is a cutting-edge technology company that specializes in providing innovative software solutions for the manufacturing industry, particularly focusing on advanced manufacturing processes such as robotics, automation, and aerospace. Our mission is to empower manufacturing teams to build the future through adaptable and efficient prod
Job Source: First ResonanceAmerican Honda Motor
Torrance, CA, United States
Legal Entity: American Honda Motor Co., Inc Business Unit: Corporate AHM Division: Corporate Work Location: Torrance - Main Campus Location Career Level: 5 Salary Range: $99,200.00 - $148,700.00 Location Remote with Business Travel Job Purpose In this role, you will play a critical role impacting the business by owning and nurturing busin
Job Source: American Honda MotorAmerican Honda Motor
Torrance, CA, United States
Legal Entity: American Honda Motor Co., IncBusiness Unit: Corporate AHMDivision: CorporateWork Location: Torrance - Main Campus LocationCareer Level: 5Salary Range: $99,200.00 - $148,700.00 Location Remote with Business Travel Job Purpose In this role, you will play a critical role impacting the business by owning and nurturing business r
Job Source: American Honda Motor, CA, United States
ABOUT SWING: Swing Education is an online staffing marketplace that connects substitute teachers with schools. Founded in 2015 by former K-12 educators and administrators, Swing makes it easier for schools and districts to find reliable, qualified substitute teachers when they need them most. With over 500,000 absence days filled to date, Swing is dedicated to improving the experience of finding substitute teachers, becoming a sub, and keeping student learning on track. Swing serves over 2,800 partner schools across California, Arizona, Illinois, Texas, New Jersey, New York, and Washington D.C.
Swing Education is proud to be a Minority-Owned Business; all three of our co-founders, including our CEO, CTO, and COO, are people of color. One of our founders is a woman of color. Our board of directors is also 60% female and 75% people of color. Swing Education strives to embrace Diversity, Equity, and Inclusion across the company, and embraces these values not only in its corporate hiring decisions, but also in its day to day interactions with and management of Swing Subs. Over 50% of our staff are women, and 60% are people of color (30% underrepresented groups). To learn more about Swing Education and our Core Values please click here.
POSITION SUMMARY: As a Customer Success Manager (CSM) at Swing, you will thrive by building deep, trust-based interpersonal and professional relationships with our customers: CHROs, Asst. Superintendents, and Directors of HR at public school districts and networks. You will help them develop strategies to succeed at filing teacher absences by leveraging Swing’s platform and substitute teacher marketplace, aligning Swing’s business imperatives with their goals to deliver an exceptional customer experience and revenue growth. The ideal candidate for this position loves life, face-to-face meetings with customers, is empathetic, curious, a phenomenal listener, and unflappable. To succeed in this role, you must be an expert at building business relationships, understanding customer’s needs, and be able to balance account retention and revenue expansion with customer delight. This role reports to the Director of Customer Success and carries a revenue quota.
$80,000.00-$84,000.00 base salary + $21,0000.00-$25,000.00 variable/commissions compensation
ESSENTIAL DUTIES AND RESPONSIBILITIES: Build and manage strong relationships with senior leaders at schools and administrators in order to earn their trust and ensure open communication and transparency.
Ensure that that our customers are achieving their desired outcomes and that their issues and questions are addressed in a timely manner
Analyze data across different platforms (Mode, Slack, Excel, Hubspot) to identify revenue growth opportunities, diagnose customer health and bring valuable insight to client conversations
Prioritize accounts by growth opportunity through qualitative and quantitative data analysis
Provide data insights and best practice recommendations to variety of client segments, from large districts to small individual school sites
Work cross functionally with Sales, Marketing, Customer Experience, and Product teams to ensure your customers’ needs are represented, met and resolved
REQUIREMENTS AND QUALIFICATIONS: You excel at building relationships by establishing rapport, listening, and earning your customers’ trust
You are willing to travel up to 25% of the time to get to know your customers in person, whether at their offices, conference, and other industry or Swing events
Experience in education or edtech a strong plus
You possess the skill to efficiently operate by effectively prioritizing tasks and seamlessly transitioning between contexts in a dynamic, fast-paced setting.
You demonstrate a proactive approach, actively navigating and influencing situations rather than reacting passively.
You are driven to exceed customer expectations
COMPENSATION: Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Swing Education offers a comprehensive benefits package which includes the following perks:
Medical/dental/vision benefits
Flexible Time Off (FTO)
Paid holidays
Parental leave
Stock options
Professional development reimbursement program
Co-working membership reimbursement
Mission-driven work
Fun, collaborative, balanced culture
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
This is a remote position.
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Customer Success Manager jobs in , CA, United States
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