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Sprinklr
, CA, United States
The Success Manager is the primary link between Sprinklr and our customers. In this position, you will ensure that Sprinklr customers make the best possible use of the Sprinklr platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals. What You Will Do: Empower Sprinklr enterprise customers to imp
Job Source: SprinklrMoney Fit by DRS
, CA, United States
The Company At Bigeye, our mission is to help our customers make magic with data. We built some of the most widely adopted tools at companies like Uber and saw how swift teams move when they have a great data toolchain. Now, Bigeye is building best-of-breed tools for analysts, data scientists, and data engineers on data teams everywhere. At Big
Job Source: Money Fit by DRSPartsTrader LLC
, CA, United States
CUSTOMER SUCCESS MANAGER Grow your career at PartsTrader We at PartsTrader have a passion for delivering value to our customers. We’re changing an industry and our team is filled with exceptional people creating a better collision repair industry. Every day, we strive to fulfill our mission of helping people make smart collision repair decisions. W
Job Source: PartsTrader LLCCollectly Inc
Los Angeles, CA, United States
About Collectly: Collectly is a fast growing and profitable healthcare tech startup that leverages proprietary interfaces with electronic health record systems to improve the patient financial experience. Over 300,000 patients are engaged daily across thousands of medical practices in the US to accelerate and increase patient cash flow, streamline
Job Source: Collectly IncServiceTitan
, CA, United States
Ready to be a Titan? As a Pool Team Customer Success Manager, you play a crucial role in ensuring our customers' success and satisfaction. You'll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in
Job Source: ServiceTitanKira Learning
Los Angeles, CA, United States
About Kira Learning Kira Learning is creating curriculum and learning tools that empower teachers and prepare students for a world in which technology and science play pivotal roles in everyone's lives. By way of our expert-backed content and intuitive, integrated teaching platform, Kira is intent on transforming the way computer science and artif
Job Source: Kira LearningDarktrace
Los Angeles, CA, United States
Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep
Job Source: DarktraceNetflix
Los Angeles, CA, United States
It's an exciting time to join Netflix as we continue to transform entertainment globally. We bring new stories to over 200 million people in over 190 countries worldwide by promoting our original, exclusive content. A key growth factor is our ability to empower Netflix personnel to utilize in-house-built cutting-edge technology that maximizes studi
Job Source: Netflix, CA, United States
We are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business goals and navigate with our partners and internal teams. Additionally, you must exhibit excellent executive relationship skills and an ability to connect customer outcomes to NVIDIA value. Are you able to help a customer see what they need before they even know? Are you passionate about customer outcomes? Then it sounds like we should talk with one another. This role is responsible for post-sales customer success for select NVIDIA customers. You will be a key point of contact and post-sales relationship owner for this defined set of customers, starting at onboarding and driving successful adoption, retention, expansion and advocacy of NVIDIA solutions within the account. What you’ll be doing: Establish relationships with customer contacts that are pivotal in the successful adoption and use of NVIDIA software solutions at the customer site. Solutions inclusive of NVIDIA AI Enterprise, Omniverse, vGPU, DGX Cloud, DGX, as well as others.
Develop individual success plans to effectively help customers achieve their desired business outcomes, which will lead to adoption, revenue growth, and cross-selling into new departments. Introduce them to our training courses to empower the customer’s with their usage of the products.
Lead customer onboarding including detailing status, establishing next steps, addressing operational blocks, proactively supporting customer through external project issues acting as a trusted advisor to end-users, and ensuring clients derive maximum value from their investment.
Consistently examine business value metrics and support internal development of resources, education, and tools to broadly share this messaging. Identify customer churn risks and work with the account team to build a risk mitigation plan.
Be the voice of the customer. Provide a feedback loop to the product organization about likes and dislikes of the product, key features desired, bugs they find and roadmap prioritization from our key customers.
What we need to see: BA degree or equivalent experience.
10+ years experience in Customer Success, sales, professional services, or customer facing solution architecture role.
A solid understanding of the NVIDIA enterprise software portfolio
A real passion for getting things done in a multifaceted sales and technology environment.
Proven ability to provide thought leadership, think strategically and effectively communicate vision (both written and verbal) and influence cross-functionally.
Ways to stand out from the crowd: Exceptional project management experience and development of thoughtful customer success plans that lead to true customer delight.
Understanding of industry workflows, modern machine learning and AI trends.
A strong curiosity and understanding of new technologies and adept at conveying their value to customer(s).
Demonstrated ability to work cross-functionally in a highly matrixed environment.
NVIDIA is consistently voted one of the best companies to work for by Fortune. We have some of the most forward-thinking and hardworking people in the world working for us. If this excites you please let us know. We look forward to hearing from you. The base salary range is 168,000 USD - 327,750 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for equity and benefits . NVIDIA accepts applications on an ongoing basis. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
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Email Alert for Customer Success Manager jobs in , CA, United States
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