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First Resonance
Los Angeles, CA, United States
First Resonance is a cutting-edge technology company that specializes in providing innovative software solutions for the manufacturing industry, particularly focusing on advanced manufacturing processes such as robotics, automation, and aerospace. Our mission is to empower manufacturing teams to build the future through adaptable and efficient prod
Job Source: First ResonanceJupiter Power
Santa Monica, CA, United States
Description This position is not remote. We are looking for local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past ex
Job Source: Jupiter PowermyGwork - LGBTQ+ professionals & allies
, CA, United States
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Connect with Quadient Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Ou
Job Source: myGwork - LGBTQ+ professionals & alliesTenOneTen
Los Angeles, CA, United States
Our mission is to humanize the internet.Since our launch in 2018, Emotive has created the category of human-to-human marketing, enabling eCommerce merchants to scale 1:1 relationships with customers through conversational texting.We’re extraordinarily proud of the company we’ve built. We’re a driven, passionate, responsible group that values person
Job Source: TenOneTenFirst Resonance
Los Angeles, CA, United States
First Resonance is a cutting-edge technology company that specializes in providing innovative software solutions for the manufacturing industry, particularly focusing on advanced manufacturing processes such as robotics, automation, and aerospace. Our mission is to empower manufacturing teams to build the future through adaptable and efficient prod
Job Source: First ResonanceNorthern Impact LLC.
Los Angeles, CA, United States
Overview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team! This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company tracks over $60 billion of assets and over $45 billion in rental and sale tran
Job Source: Northern Impact LLC.CXApp US, Inc.
Los Angeles, CA, United States
Job Description Job Description Salary: Who We Are: At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things. Our flagship product the “CXApp” is a workplace experience platform for the enterprise. Our technologies and solutions help enterprise customers deliver a comprehensive business j
Job Source: CXApp US, Inc.NVIDIA
, CA, United States
We are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business
Job Source: NVIDIALos Angeles, CA, United States
About Collectly:
Collectly is a fast growing and profitable healthcare tech startup that leverages proprietary interfaces with electronic health record systems to improve the patient financial experience. Over 300,000 patients are engaged daily across thousands of medical practices in the US to accelerate and increase patient cash flow, streamline pre and post-service billing operations, and provide the best patient experience that works for all demographics.
Job Overview:
We are seeking a qualified Customer Success Manager to help us foster strong relationships and growth within our existing customer base. This is an exciting opportunity to get in at the ground floor with maximum potential for career growth and the ability to make an immediate impact on the success of our customers. Our ideal candidate has experience as a Customer Success Manager in a SaaS startup environment. This role is hybrid and does have an on-site requirement in our Los Angeles (Santa Monica) office. Therefore, only candidates located in Los Angeles will be considered.
Responsibilities
Cultivate strong relationships with mid-market customers, developing tailored success plans to drive product adoption, growth, and retention
Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged
Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits
Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value
Facilitate Quarterly Business Reviews (QBRs) with key stakeholders from medium-sized accounts, driving strategic discussions and identifying opportunities for mutual growth
Harness customer relationships to create compelling case studies, secure referrals, and generate positive reviews for Collectly
Serve as the primary point of contact for customer inquiries and escalations, providing timely and effective resolutions
Monitor customer usage and performance metrics, identifying trends and opportunities to optimize their experience and drive increased value
Collaborate with the sales team to identify expansion opportunities within existing accounts, helping to drive upsell and cross-sell initiatives
Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement
Stay informed about industry trends and best practices, leveraging this knowledge to provide strategic guidance and advice to customers
Participate in relevant industry events and conferences to network with customers and industry peers, representing Collectly as a thought leader in the space
Requirements 2 + years experience in a customer success role at a SaaS company
Strong understanding of customer success principles and methodologies
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
Demonstrated unwavering passion and drive with a commitment to proactive communication and a commitment to innovation
Demonstrated ability to manage multiple projects and priorities simultaneously
Analytical mindset with the ability to interpret data and trends to drive strategic recommendations
Experience working cross-functionally with sales, product, and support teams
Proficiency in CRM software and other relevant tools
Bachelor's degree from an accredited university
Willingness to travel for customer meetings and industry events
This role is hybrid and does have an on-site requirement in our Los Angeles (Santa Monica) office. Therefore, only candidates located in Los Angeles will be considered.
What We Offer Unlimited PTO
Stock options
100% employer covered medical benefits (including vision and dental)
401k with Company Match
Student Loan Contributions
Hybrid work scheduled (4 days in office, 1 day work from home)
Compensation: $110,000 - $135,000 OTE
Email Alert for Customer Success Manager jobs in Los Angeles, CA, United States
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