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Nova Biomedical
, CA, United States
Nova Biomedical is looking for a Customer Success Manager based in the Los Angeles, CA area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out the red c
Job Source: Nova BiomedicalWiley
, CA, United States
Location: Remote, California, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the role: Customer Su
Job Source: WileyBravado
, CA, United States
Customer Success Manager (Remote) United States of America $100,000–$175,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is looking for a Customer Success Manager to collaborate with their mid-market and enterprise customers to adopt our client's suite of AI tools. You will collaborate closely with sales, engineerin
Job Source: BravadoKuraray America, Inc.
, CA, United States
About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experi
Job Source: Kuraray America, Inc.RFgen Software
, CA, United States
Rfgen is seeking an experienced Customer Success Manager (CSM) to join our team and lead our customer success program. This position is pivotal in maintaining and enhancing customer relationships, particularly in the post-sales cycle. As a CSM, you will play a critical role in ensuring the seamless adoption of our SaaS-based barcode and mobility so
Job Source: RFgen SoftwareCollectly, Inc.
Los Angeles, CA, United States
About Collectly: Collectly is a fast growing and profitable healthcare tech startup that leverages proprietary interfaces with electronic health record systems to improve the patient financial experience. Over 300,000 patients are engaged daily across thousands of medical practices in the US to accelerate and increase patient cash flow, streamline
Job Source: Collectly, Inc.Sellers Hub
Los Angeles, CA, United States
We are leading the charge in logistics innovation, leveraging technology to optimize container logistics. Our goal is to enhance the efficiency and reliability of freight operations. As we continue to grow, we are seeking a Customer Success Manager to ensure our clients experience the full value of our solutions. Key Responsibilities: Client Rela
Job Source: Sellers HubSwing Education
, CA, United States
ABOUT SWING: Swing Education is an online staffing marketplace that connects substitute teachers with schools. Founded in 2015 by former K-12 educators and administrators, Swing makes it easier for schools and districts to find reliable, qualified substitute teachers when they need them most. With over 500,000 absence days filled to date, Swing
Job Source: Swing Education, CA, United States
The Company At Bigeye, our mission is to help our customers make magic with data.
We built some of the most widely adopted tools at companies like Uber and saw how swift teams move when they have a great data toolchain. Now, Bigeye is building best-of-breed tools for analysts, data scientists, and data engineers on data teams everywhere.
At Bigeye, we are re-envisioning data quality with the premier data observability platform. In less than 15 minutes, customers instrument data sources with thousands of data quality metrics and anomaly detection algorithms that proactively alert them to issues. With Bigeye, data teams prevent customer-facing data outages, save expensive engineering hours, and build greater faith in the data.
As a Customer Success Manager on our team, you’ll work closely with Solutions Engineering, Sales, and Product to deliver an amazing experience for our customers, be accountable for net revenue, and grow enterprise accounts. We’re looking for people who share our values, love creative and challenging work, and are great teammates.
What You Will Do
Understanding our customer use cases related to data quality and engineering including, data pipeline health, data replication accuracy, dimensional data quality, and data drift collection.
Providing support and guidance to technical customers (to overcome challenges with deployment, and expansion of use cases.
and business users (for best practices and business goals)
Retain and grow accounts - maintaining positive client relationships and proactively identifying opportunities (either organic growth or new lines of business)
Responsible for managing renewals, expansions and net revenue quota
Provide structured, condensed feedback to product and engineering that drives business value for Bigeye and our customers
Turning one-off customer solutions into repeatable processes, we can apply across accounts
What You Need
3+ years in customer-facing roles - Support/Services/Success with at least some technical account management experience in B2B SaaS
Experience working with cloud-based analytical databases, such as Snowflake, Redshift, and BigQuery.
Ability to work with data hands-on, including reading and writing SQL, debugging SQL queries, and understanding how users interact with databases.
Understanding of data pipeline/ETL/ELT solutions
Ability to partner with data engineers, data scientists, and analysts at mid market and Enterprise customers.
Enjoy working in a constantly changing environment and maintaining a high level of responsiveness for customers
Enjoy getting in the weeds (investigating inaccuracies, fixing issues) while also thinking strategically with your customers (roadmap, business objectives)
Bonus Points
Previous experience in a quota carrying role
Familiarity with BI products in tools like Looker, Tableau, or PowerBI.
Ability to build a data pipeline and set up a data environment for business use cases.
Deep understanding of one or more cloud infrastructure providers (AWS, GCP, Azure).
Experience with DevOps practices in maintaining data pipelines and software
Salary Expectations Base salary of $130,000-$150,000, depending on experience
80/20 OTE structure
Curious about how we determined this range? Ask about our process!
Benefits Generous salary and equity opportunity
Remote first - Live where you want in the US
Medical, Dental and Vision to keep you healthy
Health and Wellness package
401k plan to help you save for the future
Generous PTO to have fun
Receive an elite technology package to make work easier
Stipend to make your home office more comfortable
Bigeye is an Equal Opportunity Employer and we will not tolerate discrimination or harassment of any sort. We do celebrate diversity and believe experience comes in different forms; many techniques are transferable; and passion goes a long way. Diversity in our team makes for more creative thinking, and ultimately a better product and company culture.
Even more important than your resume is a clear demonstration of impact, initiative, and the aptitude to thrive in a collaborative environment. Bigeye aspires to have an inclusive work environment; so if you are hard working & good at what you do then please come as you are. We want you to contribute, grow, & learn at Bigeye and we encourage you to apply if your experience is close to what we’re looking for.
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Customer Success Manager jobs in , CA, United States
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