ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Collectly Inc
Los Angeles, CA, United States
About Collectly: Collectly is a fast growing and profitable healthcare tech startup that leverages proprietary interfaces with electronic health record systems to improve the patient financial experience. Over 300,000 patients are engaged daily across thousands of medical practices in the US to accelerate and increase patient cash flow, streamline
Job Source: Collectly IncServiceTitan
, CA, United States
Ready to be a Titan? As a Pool Team Customer Success Manager, you play a crucial role in ensuring our customers' success and satisfaction. You'll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in
Job Source: ServiceTitanEpsilon3
Los Angeles, CA, United States
[Full Time] Customer Success Manager at Epsilon3 (United States) | BEAMSTART Jobs BEAMSTART News Jobs Database Jobs Companies People Events More Community Q&A Conference Coming Soon Startup Funding For Recruiters About Membership Contact Us Become a Member News Community Jobs Events Companies People Download App Contact Us Members Login
Job Source: Epsilon3Chorus
Long Beach, CA, United States
Customer Success Manager At Chorus we know that Customer Success = Customer Experience + Customer Outcomes. We are seeking a dynamic, adaptable and technical Customer Success Manager to join our team. As a Customer Success Manager as Chorus, you will play a pivotal role in ensuring the success and satisfaction of your book of business. This positio
Job Source: ChorusMoney Fit by DRS
, CA, United States
The Company At Bigeye, our mission is to help our customers make magic with data. We built some of the most widely adopted tools at companies like Uber and saw how swift teams move when they have a great data toolchain. Now, Bigeye is building best-of-breed tools for analysts, data scientists, and data engineers on data teams everywhere. At Big
Job Source: Money Fit by DRSSprinklr
, CA, United States
The Success Manager is the primary link between Sprinklr and our customers. In this position, you will ensure that Sprinklr customers make the best possible use of the Sprinklr platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals. What You Will Do: Empower Sprinklr enterprise customers to imp
Job Source: SprinklrExtensiv
El Segundo, CA, United States
Job Description Job Description Salary: $108,700-$146,200 Extensiv is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through our unrivaled network of more than 1,500 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms we allow modern merchants and bra
Job Source: ExtensivPartsTrader LLC
, CA, United States
CUSTOMER SUCCESS MANAGER Grow your career at PartsTrader We at PartsTrader have a passion for delivering value to our customers. We’re changing an industry and our team is filled with exceptional people creating a better collision repair industry. Every day, we strive to fulfill our mission of helping people make smart collision repair decisions. W
Job Source: PartsTrader LLC, CA, United States
Rfgen is seeking an experienced Customer Success Manager (CSM) to join our team and lead our customer success program. This position is pivotal in maintaining and enhancing customer relationships, particularly in the post-sales cycle. As a CSM, you will play a critical role in ensuring the seamless adoption of our SaaS-based barcode and mobility solutions within mid-sized to large enterprises.
About RFgen
RFgen digital transformation strategies help to reduce waste from paper, packaging, energy, scrap, and risk to human safety. Our solutions are integral to green and front-line sustainability initiatives for enterprise customers operating in the supply chain. Since 1983, we have provided exceptional customer experiences through our extraordinary people. Our highly diverse team is comprised of proven experts with extensive expertise in digital supply chain automation, ERP environments, and mobile app development. No other company can match our level of experience, expertise, and long-term reliability.
At RFgen, we put our people first—really. Even if that means putting profits second. Our high standard for ethical, sustainable practices drives everything we do and extends from our team members to our customers to our partners. We believe that exceptional people create exceptional customer experiences. So, we invest in a culture of learning and growth to ensure each team member reaches their full potential. When you join the RFgen, expect to feel supported, challenged, and fulfilled.
Requirements
Customer Retention:
Monitor customer health scores and identify risk factors that could lead to churn.
Develop and implement customer retention strategies tailored to individual client needs.
Regularly check in with customers (Quarterly Business Reviews), monitoring satisfaction and identifying opportunities for improvement.
Oversee the customer contract renewal process.
Implementation Support:
Act as the customer advocate during the multiple month implementation process.
Coordinate between the implementation team, project management, development, and the customer to resolve issues and keep the project on track.
Conduct regular status updates and review meetings with the customer during the implementation phase.
User Adoption:
Guide customers through the product features and industry best practices.
Provide training and educational materials to accelerate product adoption.
Collect customer feedback to guide our product development team in creating features that meet customer needs.
Account Expansion:
Identify upsell and cross-sell opportunities within the existing customer base.
Develop and execute expansion plans in collaboration with the sales team.
Facilitate contract renewals and negotiate terms as needed.
Customer References and Advocacy:
Identify satisfied customers who can act as references for potential clients.
Facilitate case studies and testimonials from satisfied customers.
Encourage active customer participation in community forums and events.
Program Development:
Assist in the development and refinement of the Customer Success program.
Mentor and train other team members as the department grows.
Qualifications:
Bachelor’s degree in a relevant field.
A minimum of 5 years of experience in a customer-facing role, preferably in Customer Success.
A minimum of 1-2 years of Manager Experience
B2B Enterprise Sales
Experience in managing SaaS solutions in the supply chain or a similar vertical.
Strong interpersonal, communication, and project management skills.
Proficient in customer success software and CRM systems.
If you're a passionate and experienced Customer Success Manager looking to make a significant impact on customer relationships and drive growth in a dynamic company, we encourage you to apply and join our team.
#J-18808-Ljbffr
Customer Success Manager jobs in , CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.