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Extensiv
El Segundo, CA, United States
Job Description Job Description Salary: $108,700-$146,200 Extensiv is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through our unrivaled network of more than 1,500 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms we allow modern merchants and bra
Job Source: ExtensivMoney Fit by DRS
, CA, United States
The Company At Bigeye, our mission is to help our customers make magic with data. We built some of the most widely adopted tools at companies like Uber and saw how swift teams move when they have a great data toolchain. Now, Bigeye is building best-of-breed tools for analysts, data scientists, and data engineers on data teams everywhere. At Big
Job Source: Money Fit by DRSFirst Resonance
Los Angeles, CA, United States
Job Description Job Description First Resonance is a cutting-edge technology company that specializes in providing innovative software solutions for the manufacturing industry, particularly focusing on advanced manufacturing processes such as robotics, automation, and aerospace. Our mission is to empower manufacturing teams to build the future th
Job Source: First ResonanceDarktrace
Los Angeles, CA, United States
Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep
Job Source: DarktracePartsTrader LLC
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CUSTOMER SUCCESS MANAGER Grow your career at PartsTrader We at PartsTrader have a passion for delivering value to our customers. We’re changing an industry and our team is filled with exceptional people creating a better collision repair industry. Every day, we strive to fulfill our mission of helping people make smart collision repair decisions. W
Job Source: PartsTrader LLCSprinklr
, CA, United States
The Success Manager is the primary link between Sprinklr and our customers. In this position, you will ensure that Sprinklr customers make the best possible use of the Sprinklr platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals. What You Will Do: Empower Sprinklr enterprise customers to imp
Job Source: SprinklrServiceTitan
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Ready to be a Titan? As a Pool Team Customer Success Manager, you play a crucial role in ensuring our customers' success and satisfaction. You'll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in
Job Source: ServiceTitanNetflix
Los Angeles, CA, United States
It's an exciting time to join Netflix as we continue to transform entertainment globally. We bring new stories to over 200 million people in over 190 countries worldwide by promoting our original, exclusive content. A key growth factor is our ability to empower Netflix personnel to utilize in-house-built cutting-edge technology that maximizes studi
Job Source: NetflixLos Angeles, CA, United States
About Collectly
Collectly is a fast growing and profitable healthcare tech startup that leverages proprietary interfaces with electronic health record systems to improve the patient financial experience. Over 300,000 patients are engaged daily across thousands of medical practices in the US to accelerate and increase patient cash flow, streamline pre and post-service billing operations, and provide the best patient experience that works for all demographics.
Job Overview
We are seeking a qualified Customer Success Manager to help us foster strong relationships and growth within our existing customer base. This is an exciting opportunity to get in at the ground floor with maximum potential for career growth and the ability to make an immediate impact on the success of our customers. Our ideal candidate has experience as a Customer Success Manager in a SaaS startup environment. This role is hybrid and does have an on-site requirement in our Los Angeles (Santa Monica) office. Therefore, only candidates located in Los Angeles will be considered.
Responsibilities
Cultivate strong relationships with mid-market customers, developing tailored success plans to drive product adoption, growth, and retention
Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged
Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits
Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value
Facilitate Quarterly Business Reviews (QBRs) with key stakeholders from medium-sized accounts, driving strategic discussions and identifying opportunities for mutual growth
Harness customer relationships to create compelling case studies, secure referrals, and generate positive reviews for Collectly
Serve as the primary point of contact for customer inquiries and escalations, providing timely and effective resolutions
Monitor customer usage and performance metrics, identifying trends and opportunities to optimize their experience and drive increased value
Collaborate with the sales team to identify expansion opportunities within existing accounts, helping to drive upsell and cross-sell initiatives
Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement
Stay informed about industry trends and best practices, leveraging this knowledge to provide strategic guidance and advice to customers
Participate in relevant industry events and conferences to network with customers and industry peers, representing Collectly as a thought leader in the space
Requirements
2 + years experience in a customer success role at a SaaS company
Strong understanding of customer success principles and methodologies
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
Demonstrated unwavering passion and drive with a commitment to proactive communication and a commitment to innovation
Demonstrated ability to manage multiple projects and priorities simultaneously
Analytical mindset with the ability to interpret data and trends to drive strategic recommendations
Experience working cross-functionally with sales, product, and support teams
Proficiency in CRM software and other relevant tools
Bachelor's degree from an accredited university
Willingness to travel for customer meetings and industry events
This role is hybrid and does have an on-site requirement in our Los Angeles (Santa Monica) office. Therefore, only candidates located in Los Angeles will be considered.
What We Offer
Unlimited PTO
Stock options
100% employer covered medical benefits (including vision and dental)
401k with Company Match
Student Loan Contributions
Hybrid work scheduled (4 days in office, 1 day work from home)
Compensation: $110,000 - $135,000 OTE
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Customer Success Manager jobs in Los Angeles, CA, United States
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