Technical Account Manager - Key Accounts Program at UiPath in...

Austin, TX, United States

Technical Account Manager - Key Accounts Program at UiPath in...

We see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset. It acts like a compass for us. We are fast, immersed, humble and bold. And that's not just words on the walls. Eliminating time-consuming tasks means people get to do more of what they love. It's an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement. Our Technical Account Manager team executes upon a wide variety of customer technical enablement efforts, ensuring they utilize the UiPath platform successfully, adopt it widely and are continually deriving business value from it. The Technical Account Manager is entrusted with some of UiPath's largest and most strategic customers, working with stakeholders across all parts of the business and at all levels. The Americas Region TAM team is fully remote based across the United States, Canada and... Brazil. #LI-LC1 This is what you will do at UiPath:Take ownership of your customers' technical success with the UiPath platform Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting Educate and enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints Conduct design and code reviews for select automations to reinforce and verify those best practices Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents The position may require limited after hours or weekend work This is what you will bring to UiPath:A minimum of 7 years' professional experience in technical customer-facing roles Solid background in programming, preferably .NET but others are okay:C#, C++, VB, Java, Python or PowerShell as examples Previous experience with UiPath or other relevant vendor products is highly desired SaaS and Cloud technical background with hands-on experience in digital technologies Prior experience in technical support or technical consulting is a plus Experience in one or more of the following is desirable:Windows and Linux server infrastructure, IT, network troubleshooting, and security Strong analytical and problem-solving skills Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption Diplomacy, tact, and poise under pressure when working with customers and partners Excellent verbal and written communication skills - English fluency is required Computer Science degree (or equivalent) Willingness to travel approximately 25%.Salary Range:$80K -- $100KMinimum QualificationAccount ManagementEstimated Salary: $20 to $28 per hour based on qualifications

We see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset. It acts like a compass for us. We are fast, immersed, humble and bold. And that's not just words on the walls. Eliminating time-consuming tasks means people get to do more of what they love. It's an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement. Our Technical Account Manager team executes upon a wide variety of customer technical enablement efforts, ensuring they utilize the UiPath platform successfully, adopt it widely and are continually deriving business value from it. The Technical Account Manager is entrusted with some of UiPath's largest and most strategic customers, working with stakeholders across all parts of the business and at all levels. The Americas Region TAM team is fully remote based across the United States, Canada and... Brazil. #LI-LC1 This is what you will do at UiPath:Take ownership of your customers' technical success with the UiPath platform Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting Educate and enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints Conduct design and code reviews for select automations to reinforce and verify those best practices Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents The position may require limited after hours or weekend work This is what you will bring to UiPath:A minimum of 7 years' professional experience in technical customer-facing roles Solid background in programming, preferably .NET but others are okay:C#, C++, VB, Java, Python or PowerShell as examples Previous experience with UiPath or other relevant vendor products is highly desired SaaS and Cloud technical background with hands-on experience in digital technologies Prior experience in technical support or technical consulting is a plus Experience in one or more of the following is desirable:Windows and Linux server infrastructure, IT, network troubleshooting, and security Strong analytical and problem-solving skills Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption Diplomacy, tact, and poise under pressure when working with customers and partners Excellent verbal and written communication skills - English fluency is required Computer Science degree (or equivalent) Willingness to travel approximately 25%.Salary Range:$80K -- $100KMinimum QualificationAccount ManagementEstimated Salary: $20 to $28 per hour based on qualifications

We see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset. It acts like a compass for us. We are fast, immersed, humble and bold. And that's not just words on the walls. Eliminating time-consuming tasks means people get to do more of what they love. It's an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement. Our Technical Account Manager team executes upon a wide variety of customer technical enablement efforts, ensuring they utilize the UiPath platform successfully, adopt it widely and are continually deriving business value from it. The Technical Account Manager is entrusted with some of UiPath's largest and most strategic customers, working with stakeholders across all parts of the business and at all levels. The Americas Region TAM team is fully remote based across the United States, Canada and... Brazil. #LI-LC1 This is what you will do at UiPath:

Take ownership of your customers' technical success with the UiPath platform Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting Educate and enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints Conduct design and code reviews for select automations to reinforce and verify those best practices Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents The position may require limited after hours or weekend work This is what you will bring to UiPath:

A minimum of 7 years' professional experience in technical customer-facing roles Solid background in programming, preferably .NET but others are okay:

C#, C++, VB, Java, Python or PowerShell as examples Previous experience with UiPath or other relevant vendor products is highly desired SaaS and Cloud technical background with hands-on experience in digital technologies Prior experience in technical support or technical consulting is a plus Experience in one or more of the following is desirable:

Windows and Linux server infrastructure, IT, network troubleshooting, and security Strong analytical and problem-solving skills Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption Diplomacy, tact, and poise under pressure when working with customers and partners Excellent verbal and written communication skills - English fluency is required Computer Science degree (or equivalent) Willingness to travel approximately 25%.

Salary Range:

$80K -- $100K

Minimum Qualification

Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications Company information

Welcome . We are UiPath and we believe in using the transformative power of automation to liberate the boundless potential of people. A world with a robot for every person is our goal.We’re dedicated to delivering the Fully Automated Enterprise, one where companies use automation to unlock unlimited growth opportunities.UiPathoffers an end-to-end platform forautomation, combining the leadingRobotic Process Automation(RPA) solution with a full suite of capabilities and techs like AI, Process Mining, and Cloud to enable every organization to rapidly scale digital business operations.We encourage the best minds to contribute and create the next leap in RPA. Developers of all ranks are building upon the UiPath Community Edition, and to support this growing pool of talent, we brought UiPath Academy to the world as the first open online training and certification platform dedicated to RPA users.Based in New York City, the UiPath presence extends to over 40 offices around the world. Let’s meet to unlock your potential - https://www.uipath.com.If you want to change the future of work together, check out our job listing - https://www.uipath.com/company/careers.

Software, Information Technology, Enterprise Software, IT Services, Artificial Intelligence, Robotics, Software Development, Data Analytics, Cloud Computing, Computer Software

Company Specialties:

Robotic Process Automation, Business Process Automation Software, SAP Automation, Artificial Intelligence, RPA, Automation, Process Mining, Automation Cloud, Automation Software, AI, OCR, Document Understanding, and Machine Learning

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