ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Atkore International
Philadelphia, PA, United States
Description Customer Service Account Manager Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a
Job Source: Atkore InternationalAtkore International
Philadelphia, PA, United States
Description Customer Service Account Manager Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore
Job Source: Atkore InternationalMulti-Color Corporation MCC
Lafayette Hill, PA, United States
Description Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Work
Job Source: Multi-Color Corporation MCCAtkore
Philadelphia, PA, United States
Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and in
Job Source: AtkoreAtkore International Group
Philadelphia, PA, United States
Reference #: 31c9845f-501b-4b4f-a59f-a4a1338cc52c Description Customer Service Account Manager Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufa
Job Source: Atkore International GroupMulti-Color Corporation (formerly Fort Dearborn)
Lafayette Hill, PA, United States
Description Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Work
Job Source: Multi-Color Corporation (formerly Fort Dearborn)Multi-Color Corporation
Lafayette Hill, PA, United States
Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our te
Job Source: Multi-Color CorporationSEA BOX, Inc.
Cinnaminson Township, NJ, United States
Job Purpose: Assist and support SBI Sales Team with order to cash responsibilities with a primary focus on managing accounts receivable. Provide resolution for internal and external customers on issues including but not limited to order entry, billing, ERP data maintenance, payment processing, cash collection and organization of critical informatio
Job Source: SEA BOX, Inc.Philadelphia, PA, United States
Customer Service Account Manager
Who we are:
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for:
We are currently looking for a Customer Service Account Manager to be based out of Philadelphia, PA. Reporting to the Customer Service Manager, this person will be responsible for managing the plan the order process while driving on time delivery and improving the customer experience across Atkore.
What you’ll do:
The ideal candidate will have 5 years of experience in a sales or customer facing role in addition to excellent written and verbal communication. Experience in lean manufacturing or business system-based company is a plus.
Handle all aspects of customer service, including entering, tracking, and invoicing orders and releasing material for shipment.
Heavy communication (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner
Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable to improve on time delivery.
Manage Regional Territory and agent standard processes to improve the customer experience.
What you’ll bring: Bachelor’s degree preferred with at least 5 years of experience in a sales or customer facing role
Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
Experience with AS400, JD Edwards, CRM software, preferably Salesforce.com is a plus
Excellent oral and written communication skills
Ability to work independently and/or with little supervision in a team environment
Proven ability to build strong relationships with customers
Strong problem-solving skills
Within 3 months, you’ll: Complete Atkore’s onboarding and immersion program.
Gain an understanding of how your role ties into Atkore’s mission and strategic plan.
Participate in a Kaizen with a cross functional team to drive process improvement.
Perform basic order inquiry, entry, and order follow-up activities.
Within 6 months, you’ll: Handle an assigned territory independently from PO receipt to invoicing.
Work towards meeting or exceeding the departments daily KPI metrics.
Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures.
Within 12 months, you’ll: Manage multiple territories within a region while minimizing freight expenditures.
Drive innovation within your role by streamlining processes to drive efficiencies in customer service.
Identify ways to strengthen the team’s commitment to Atkore’s core values of Accountability, Teamwork, Integrity, Respect and Excellence.
Atkore is a recipient of a Great Place to Work© certification and a Top Workplaces USA award! We’re committed to creating an engaged and aligned workforce that drives collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that’s consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.
Join our team and align yourself with an industry leader!
#LI-KB1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Customer Service Account Manager jobs in Philadelphia, PA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.