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ServiceNow
Chicago, IL, United States
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We
Job Source: ServiceNowServiceNow
Chicago, Illinois
Job Description The Solution Sales Manager will oversee market success of ServiceNow's Customer Experience products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. What you get to do in this role: The Solution Sal
Job Source: ServiceNowZurich North America
, IL, United States
** Customer Experience Manager** 80886 Zurich North America is looking for a Customer Experience Manager to work out of our North American Headquarters in Schaumburg, IL. In this role, the ideal candidate will be able to conduct user research with our customers and distributors to generate insights to inform the design and developme
Job Source: Zurich North AmericaFive Below
Hammond, IN, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowLeader Auto Group
Chicago, IL, United States
Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 10dealerships consisting of 23different franchises and have over 800 employees. We have a strong presence in the Chicagoland area with 8dealerships and 2 more loc
Job Source: Leader Auto GroupFive Below Inc
Melrose Park, IL, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Melrose Park, IL 60160 time type Full time posted on Posted 2 Days Ago job requisition id JR40945 At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let
Job Source: Five Below IncRedShelf
Chicago, IL, United States
****About RedShelf**** RedShelf is an EdTech company focused on helping publishers, schools, and businesses transition effortlessly to more affordable and efficient digital textbooks and learning content. In addition to digitizing and distributing content from thousands of publishers and content providers, we offer an end-to-end software platform
Job Source: RedShelfMichaels Stores, Inc.
Skokie, IL, United States
Store - CHI-SKOKIE, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Ope
Job Source: Michaels Stores, Inc.Chicago, IL, United States
** Customer Experience (CX) Manager**
**Job Category****:** Operations **Requisition Number****:** CUSTO018470 Showing 1 location **Job Details**
**Description**
**Summary:** This position will support the organization in driving the customer journey by identifying and defining critical areas of opportunity to the customer experience across all aspects of the business while also working to put action plans in place based on the desired path. Additionally, work across multiple lines of business to collaborate and gain support for initiatives. This leader will be accountable for driving and delivering a customer experience strategy and action items to drive business goals, improve customer engagement, and deliver a great customer experience.
**Responsibilities:**
* Identify metrics for defining the relationship with guests
+ Optimizes "listening" pipe opportunities across the guest journey (e.g., web, social media, field, etc.)
+ Real-time issue trending and tracking (such as complaints)
+ Corralling all the surveys and uniting a company-wide approach
* Influence the organization on how to deliver value to the guest and their experiences
+ Build effective relationships across functions to gain alignment and drive customer-first initiatives
+ Partner with the Commercial team to support the development of an integrated customer experience roadmap. This includes:
- Provide guidance using Medallia on current trends
- Assist in piloting new paths or process changes
- Being liaison for the Op's team for input on the guest experience/path and communicating change
+ Define what customers value and determine the differentiating experience to be delivered.
+ Bring the voice of customers into decision-making.
* In partnership with leaders, drive process change through cross-company data and metrics
+ Solves issues that arise from customer feedback cut across organization's units and functions
+ Drive tracking and reporting to get to reliability in key interactions.
+ Partner with Corp LOB's to create and deliver on our CX strategy focused on improving customer service, revenues, and operational metrics tied to our core pillars of driving NPS
+ Organize quarterly NPS reviews with corporate LOB leaders
* Support lodges in driving key metrics that impact the guest experience and most influence on NPS
+ Guide the teams in researching guest issues across the lodge
+ Support onboarding new leaders on the use of Medallia
+ Monitor and guide property CX teams so they get the total value out of the program
+ Lead operations CX huddles for lodges in escalation
* Engage our external CX partners to provide insights and trends to improve our customer experience and guest journey
**Required Qualifications:**
* Bachelor's degree in a business or related field
* Superb knowledge of Medallia and CX best practices
* Strong hospitality and business acumen with the ability to gather operations requirements and translate them to partners on projects and initiatives
* Proficient in MS Office. Skilled at using a database, spreadsheet and word-processing software to prepare statistical and written reports with varying degrees of complexity and detail for management
**Preferred Qualifications:**
* Master's degree in the hospitality field
* Proven experience supporting large teams
* Promotes team spirit and works collaboratively with different audiences
* Excellent oral and written communication skills, analysis and problem-solving skills
* Has excellent time management and organization skills
* Strong project management skills
* Superior people management skills
**Qualifications**
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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Customer Experience (CX) Manager jobs in Chicago, IL, United States
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