Assistant Director, Event Services

Tulsa, OK, United States

University Of Denver Assistant Director, Event Services Denver , Colorado Apply Now The Robert and Judi Newman Center for the Performing Arts is a world-class,multi-venue performing arts center on the campus of the University ofDenver, Home to the Lamont School of Music, The Newman Center hosts nearly500 events annually. In addition to performances by Lamont students andfaculty, the Newman Center is an in-demand performance venue for numerousrental clients including the Denver Post Pen and Podium Series, Friends ofChamber Music, Denver Brass, Wonderbound Dance, Cleo Parker RobinsonDance, Urban League of Denver, The CELL and many others. The Newman Centeralso presents nationally touring performing arts groups through its acclaimedseries, Newman Center Presents.

Position Summary

Reporting to the Director of Business & Operations, the Assistant Directorof Event Services is responsible for successfully managing all rental eventsand coordinating the use of the Newman Center space. The Assistant Directoroversees the rental client experience from inquiry to event financialreconciliation and ensures a quality, efficient experience for all. Thisposition assists with the management of daily operations, supervises eventemployees, coordinates with other Newman Center staff areas (productionservices, ticketing, patron services, artistic operations,advancement, marketing), and provides input on the development andimplementation of policies for these areas. The position is responsible forcreating the annual external and internal event budgets and monthlyforecasting, in collaboration with the Director of Business & Operations.

Essential Functions

Business Development and Revenue Generation

Responsible for managing the largest revenue generating department at theNewman Center, representing 60-70% of the division's annual earned revenue.

Actively pursues new business opportunities for the Newman Center incollaboration with the Executive Director and Marketing.

Identify and pursue relationships with new clients including promoters andcommercial clients to generate revenue opportunities

Draft deal terms with clients for review by Executive DirectorBudgetary and Financial

Provide information from scheduling software, historic trends and currentprospective opportunities

Draft budget for Event Services operation in coordination with Director ofBusiness Operations.Event Management & Operations

Develop and maintain strong relationships with repeat clients, providingexcellent customer service and attention to detail. Work with clients tosuggest ways to design their events to best take advantage of the venues andother assets of the Newman Center and University.

Schedule and coordinate between all events that take place in NCPA,including external and university rental clients, the Newman Center Presentsseries, Lamont School of Music, and the DU Department of Theatre.

Oversee, create and implement policies and procedures for use of NewmanCenter venues by internal and external clients.

Ensure Event Services department returns phone calls and emails in a timelymanner and provide potential clients with specific information relating tobooking their event, i.e. available dates, rates and fees, insurancerequirements, etc.

Supervise University and externally contracted event personnel in performingtasks necessary for the coordination, execution and settlement of commercialevents.

Preside at production meetings with Newman Center staff and create opencommunication and cooperation with Lamont School of Music, Theatre Dept.,Sodexo, Campus Safety, Risk Management, Facilities, Budget, andCustodial departments regarding scheduling and events. Provide updated reportsfor such meetings.

Supervise and manage high-profile events including but not limited to,Chancellor and Provost level events.

Request maintenance and repairs in common areas to maintain the appearanceof the building

Review and update the Ev nt Management Handbook on a regular basis;conduct event management training and advise on general event management forstaff as needed

Identify best practices and trends in the industry and adapt Event Servicesprocedures accordinglySupervision and Leadership

1 full-time Event Manager

1 part-time Event Specialist

3 part-time Managers on Duty (direct supervision from Event Managerposition)

Serve as a leader within the Division: model professionalism, effectivecommunication and excellent customer service. This includes upholding elevatedstandards in terms of event execution and the reputation of the Newman Center.

Coach and develop staff to navigate challenging circumstances includingconflict management and communication.

Contributes to the maintenance of good working relationships with allmembers of the University community, and other duties as assigned.

Proactively seeks professional development opportunities and be informed onbest practices in the performing arts and event management industriesKnowledge, Skills, and Abilities

Ability to manage/supervise a large staff of part-time workers.

Excellent computer skills, including event management software;Microsoft Excel (arithmetic functions), Teams, Word, Outlook

Knowledge:

Industry Knowledge: Familiarity with the industry the company operatesin, including market trends, competitors, and potential clients.

Sales and Marketing Principles: Knowledge of sales techniques, marketing

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