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Yoh, A Day & Zimmermann Company
united states
Job Title: Senior Level II IT Site Support Specialist Contract to perm Location: Doylestown, PA - Hybrid (candidate must have a car and able to drive to local facilities on occasion). Certification preferred, not required but if the candidate has a cert please include year and if/when they expired and if planning to renew. MSP installs phone, cab
Job Source: Yoh, A Day & Zimmermann CompanyBeacon Specialized Living
united states
Primary Responsibilities/Essential Functions: · Prepares and installs new and upgraded computer systems. · Performs help-desk functions for all users at all BSLS sites, remotely or on location. · Assists with communications wiring and termination. · Performs diagnostic troubleshooting of computers and communications related issues. · Completes prev
Job Source: Beacon Specialized LivingSafe Horizon
New York, NY, United States
Summary: The lead customer support specialist is responsible for supporting end-user issues that are escalated by the customer support specialists, and for fulfilling end-user service requests for hardware and software. The position requires strong PC support technical expertise, ability to lead, and excellent customer service skills. Responsibili
Job Source: Safe HorizonSoftworld, a Kelly Company
united states
Kelly Technology is searching for a Service Desk Technician to join our client's team. Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues. 100% onsite, Monday through Friday, 8:30am-5pm Provides first-level Service Desk support to employees for end-user problems and requests.
Job Source: Softworld, a Kelly CompanyOptomi
united states
IT Support Specialist Optomi, in partnership with a client, aer looking to bring on an IT Support Professional. This individual will be responsible for deploying replenishment computers, new hire equipment, various peripherals and IT equipment to the staff. Assist users with physical moves of IT equipment. Additionally, the IT Support Professional
Job Source: OptomiEnvision IT
united states
IT Support Analyst The Support Analyst is a full-time member of the Envision Endearment Team focused on delivering the best IT User Experience for Envision as a Service (EaaS) clients. You are the direct line of communication for customer end users that are seeking help in making technology an enabler to their daily work. In addition to direct end
Job Source: Envision ITMurray Resources
united states
A global leader in polymer solutions is looking for an IT Specialist to assist employees and customers with computer and network issues. The ideal candidate is a skilled information technology professional with creative problem-solving and troubleshooting skills. With excellent communication, the new team member will enhance operational efficienc
Job Source: Murray ResourcesPlanet Technology
united states
*No 3rd party recruiters* Basic Function: The role provides day to day first touch phone and walk-up support for IT hardware, software, and networking inquires coming from 2500+ global employees. Essential Function: First point of contact on all IT issues, quick response required Follows Scripted IT handling/engagement procedures Triages and cate
Job Source: Planet Technologynew york city, ny
Specific Gravity Group, Inc. (SpecGravity) works exclusively with multiunit hospitality and retail brands globally, and is currently hiring for an On-Site IT Support person to join our team in New York City, with experience specifically in supporting technology within Hospitality (Fast Casual, Full Serve, Quick Server, etc.) organizations.
*This role is onsite, with a Wednesday - Sunday, 1pm-10pm schedule*
We're looking for a Full Time individual to join the team, with a specific concentration on Hospitality Systems Administration (Network, AV, POS, KDS, Surveillance, etc.) and POS Management. This is the perfect role for someone with a background in supporting the Hospitality or Retail technology in a brand, looking to work freely and collaboratively with a team and client, moving their career forward as a Systems Administrator, in an ever changing environment. This individual will work one on one with clients and end users daily, and make impactful decisions on a regular basis, and have the opportunity to engage in short and long term projects.
With clients across the US, and rapidly scaling and growing, this position's responsibilities can vary, but will encompass all areas of IT infrastructure, from Network, AV, and Surveillance, to Point of Sale, Menu Updating, Third Party Delivery, and KDS.
Responsibilities:
Provide onsite support for various client systems (POS, AV, Network, Laptop/Desktop, etc.);
Answer IT service desk calls, emails, chats, and text, maintaining tickets in the ticketing system (Connectwise);
Create, update, and close tickets / incidents and service requests;
Adhere to and/or create IT processes and SOP's;
Dispatch as necessary to fix issues;
Manage, maintain, troubleshoot and support POS, networks, hardware, software, and other related peripherals in client environments;
Install and support new desktops, laptops, POS, servers, networks, surveillance system, AV, and wireless systems;
Review and respond to remote monitoring and management (RMM) system alerts and notifications;
Requirements:
4 years experience in a technical support role providing service desk IT support, POS support, network support, etc. troubleshooting Hospitality or Retail end-user issues with hardware and software;
2 years experience working in Hospitality or Retail
Previous experience with ticketing systems or issue tracking software;
Experience Monitoring, Alerting, and taking Proactive action;
Experience with POS hardware and software installation, support, and maintenance;
Experience supporting and installing Windows and Mac hardware and software;
Excellent time management, communication, and customer service skills;
Ability to act independently, with initiative in a customer environment, as well as the ability to engage and collaborate with other IT Service and support teams to find and implement resolutions;
Impeccable attention to detail;
Job Type: Full-time
Experience Requirement:
Hospitality or Retail IT Support: 4 years
POS Support Experience
Preferred Experience:
Experience working with Hospitality end users;
Experience with email systems (Exchange, Office 365, GSuite);
Experience with networks;
Experience with A/V systems;
Specific Gravity Group focuses on providing fully managed technology operations and infrastructure support for emerging brands without an IT department, and a co-managed option for brands with a small or single person IT department in need of extra support. SpecGravity works with Hospitality and Retail brands of all sizes, typically with a 30 location minimum with no maximum number of locations. SpecGravity has proven experience tackling complex NSO (New Store Opening), Rollouts, Field Support, Cybersecurity, and General IT Support nationally, and is seeking a Hospitality Technology Infrastructure Support Engineer to join the team and continue its track record of excellence as it grows and expands.
Hospitality IT Support jobs in new york city, ny
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