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Moore & Van Allen
Charlotte, NC, United States
Moore & Van Allen PLLC, a dynamic and fast-growing full-service law firm of more than 400 attorneys and professionals, is seeking an experienced IT Service Desk Analyst to join its Charlotte, NC team.This full-time position, with our Information Technology team will be responsible providing first-level support for all MVA users and offices. This in
Job Source: Moore & Van AllenGlobal Support and Development
Charlotte, NC, United States
*** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States. Position Title: Information Service Desk Technician Supervisor's Title: IT Manager Exemption Status: Non-exempt Positions Supervised: None Location: Charlotte, NC with travel to other locations as needed Term: 6 months BACKGROUND:
Job Source: Global Support and DevelopmentCrescens
Charlotte, NC, United States
Job Title: IT Service Desk Analyst Location: Charlotte, NC Duration: 6+ Months ** This is a hybrid position. The candidate will be required to work onsite in Charlotte, NC at least two days a week** Job Description: The IT Service Desk Agent I will provide front line telephoneemail support to internal customers with IT related software and hardwa
Job Source: CrescensPaul Mitchell Schools
Charlotte
Job Description Job Description Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most
Job Source: Paul Mitchell SchoolsPaul Mitchell Schools
Charlotte, NC, United States
Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who a
Job Source: Paul Mitchell SchoolsPaul Mitchell Schools
Charlotte, NC, United States
Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who a
Job Source: Paul Mitchell SchoolsCrescens
Charlotte, NC, United States
Job Title: IT Service Desk Agent Location: Charlotte, NC-Hybrid Duration: 4 Months Note: This is a hybrid position . The candidate will be required to work onsite at least two days a week in Charlotte, NC. Job Description: The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software
Job Source: CrescensOrbus Exhibit & Display Group
Huntersville, NC, United States
SEG SYSTEMS - IT SERVICE DESK SPECIALIST Charlotte, NC, US 8 days ago Requisition ID: 1382 SEG Systems knows retail. Whether there is a need for frames and lightboxes, retail displays or custom retail solutions, we are a trusted partner and strive to make the impossible possible. Our goal is to deliver the ultimate customer experience by bein
Job Source: Orbus Exhibit & Display GroupCharlotte, NC, United States
Job Title:
IT Service Desk Student Employee
Location:
Charlotte, NC
Job Summary and Description:
The IT Service Student Employee will assist the Service Desk team and other IT units regarding potential problems or issues affecting the EPRI computing community. The Student Employee will provide user support via phone and in person, troubleshooting and supporting Desktops, Laptops, mobile devices and printers.
Duties & Responsibilities:
Responds to inquiries and requests from users for assistance with EPRI workstations, mobile devices, printers and processes
Assist and learn Cisco WebEx as a Level I support Resource
Monitors new tickets in a timely manner, accurately logging user requests and incidents, tracking to resolution within SLA and escalating to Level II Analysts or other IT units as necessary
Identifies problems, troubleshoots and provides solutions to assist users
Alerts Lead, other Analysts, Service Desk Manager and other IT units as necessary of priority 1 or urgent level incidents and/or requests
Coordinates with other units within IT to resolve problems as necessary
Provisions workstations for new hires and refreshes according to schedule
Retrieves, re-allocates and disposes of workstation and mobile device equipment according to EPRI policy
May assist in training users and delivering new hire orientations
Acts as a customer service advocate in resolving service requests and arbitrates between systems and users when conflicts arise
Provides recommendations on optimizing standard processes as related to customer service
Maintains a broad knowledge of technology, equipment and/or systems within field of work
Completes all assigned individual, team and department projects in a timely and complete fashion
Provides phone coverage as required
May provide end-user training
Maintains a broad knowledge of technology, equipment and/or systems within field of work
Performs other duties as assigned
Education & Experience: Associate's degree in Information Technology or related field
A combination of completed college-level coursework and experience may substitute for the degree
Skills & Attributes: Depending upon the operational needs of the department, basic to intermediate-level of knowledge and skills in the following areas:
Windows Workstation and Server
Local Area Network (LAN) and remote access troubleshooting
Network and LAN fundamentals, including network interface connection and user installation, network topologies, LAN administration, servers and network architecture
Voice communication equipment
Microsoft Office Suite software, third party systems accessed software via desktop client or web-based client
Internet technology
Ability to operate, install, maintain, configuring and troubleshoot highly technical
Understanding of project management concepts
Ability to maintain effective working relationships with those contacted in the course of work
Ability to efficiently manage time and organize work
Ability to communicate clearly, verbal and written
Ability to maintain a customer focus in providing technology services Full-time preferred over the summer months; part-time during school year.
The hourly rate range for Student positions are: Undergraduate: $16-29 per hour
Masters: $25-31 per hour
Ph.D: $27-34 per hour
These ranges are an estimate, and the actual hourly rate may vary based on various factors, including without limitation applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The hourly rate may also be adjusted based on applicant's geographic location.
As an EPRI Student, you will not participate in EPRI's Benefit Programs which includes health insurance, retirement benefits, vacation, sick leave (except as set required by law) and holiday pay. However, as a Student employee you are eligible for the benefits of Social Security, State Disability Insurance, and Workers' Compensation Insurance.
For Student positions which require one to relocate to an EPRI office. Relocation assistance is not provided and the student will be responsible for covering all relocation costs/expenses.
EPRI participates in E-Verify, an online system operated jointly by the Department of Homeland Security and the Social Security Administration (SSA). EPRI uses the system to check the work status of new hires by comparing information from the employee's I-9 form against SSA and Department of Homeland Security databases.
EPRI is an equal opportunity employer. EEO/AA/M/F/VETS/Disabled
Together . . . Shaping the Future of Energy.
www.epri.com
IT Service Desk Student Employee jobs in Charlotte, NC, United States
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