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Crescens
Charlotte, NC, United States
Job Title: IT Service Desk Analyst Location: Charlotte, NC Duration: 6+ Months ** This is a hybrid position. The candidate will be required to work onsite in Charlotte, NC at least two days a week** Job Description: The IT Service Desk Agent I will provide front line telephoneemail support to internal customers with IT related software and hardwa
Job Source: CrescensPaul Mitchell Schools
Charlotte, NC, United States
Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who a
Job Source: Paul Mitchell SchoolsPaul Mitchell Schools
Charlotte, NC, United States
Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who a
Job Source: Paul Mitchell SchoolsCrescens
Charlotte, NC, United States
Job Title: IT Service Desk Agent Location: Charlotte, NC-Hybrid Duration: 4 Months Note: This is a hybrid position . The candidate will be required to work onsite at least two days a week in Charlotte, NC. Job Description: The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software
Job Source: CrescensGlobal Support and Development
Charlotte, NC, United States
*** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States. Position Title: Information Service Desk Technician Supervisor's Title: IT Manager Exemption Status: Non-exempt Positions Supervised: None Location: Charlotte, NC with travel to other locations as needed Term: 6 months BACKGROUND:
Job Source: Global Support and DevelopmentPaul Mitchell Schools
Charlotte
Job Description Job Description Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most
Job Source: Paul Mitchell SchoolsElectric Power Research Institute (EPRI)
Charlotte, NC, United States
Job Title: IT Service Desk Student Employee Location: Charlotte, NC Job Summary and Description: The IT Service Student Employee will assist the Service Desk team and other IT units regarding potential problems or issues affecting the EPRI computing community. The Student Employee will provide user support via phone and in person, troubleshootin
Job Source: Electric Power Research Institute (EPRI)Regions Bank
Charlotte, NC, United States
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive t
Job Source: Regions BankCharlotte, NC, United States
Moore & Van Allen PLLC, a dynamic and fast-growing full-service law firm of more than 400 attorneys and professionals, is seeking an experienced IT Service Desk Analyst to join its Charlotte, NC team.This full-time position, with our Information Technology team will be responsible providing first-level support for all MVA users and offices. This includes responding to user requests via telephone, voicemail, and email, documenting inquiries in the IT Service Desk database, and serving as the primary contact for the IT department.
The role involves maintaining accurate information in the IT Service Desk database, coordinating coverage of the IT Service Desk, and collaborating with other IT team members to ensure the timely resolution of issues. Additionally, the IT Service Desk Analyst will assist with the tracking of all check-out equipment, and handle software license and hardware requests.
Essential Duties & Responsibilities:
Respond to user requests via telephone, voicemail, and email, and document inquiries in the IT Service Desk database.
Maintain accurate information in all related tables of the IT Service Desk database.
Produce daily, weekly, monthly, and custom reports as requested by the applications manager from information in the IT Service Desk database.
Work with users to reduce data storage.
Coordinate hardware requests.
Provide functional telephone system support for employees in the Charlotte office.
Handle tracking for all check-out equipment, including laptops, desktops, projectors, and printers.
Regular and in-person attendance is required to perform essential functions of this interactive position.
Qualifications: High School Diploma or the equivalent required; Bachelor's degree in Information Technology, Computer Science, or related field preferred.
3-5 years of experience in a technical support position with a client-facing role in a professional environment; Previous experience in a service desk or technical support role preferred.
Knowledge of Windows 10/11 environments and proficiency in some or most of the following applications: Windows, Office 365, Outlook, Internet Browsers, iManage, Mobile Devices, and basic database maintenance and reporting.
Must possess the ability to work independently with minimal supervision.
Knowledge of ITIL (Information Technology Infrastructure Library) principles is a plus.
Position may require travel to the other offices, as well as travel for educational/business purposes.
Flexibility to work after-hours and weekends as needed.
Work Hours: Monday - Friday, 9:00am - 6:00pm. The incumbent may need to work more than the standard 40 hours per week to accomplish essential duties of the position. Interested and qualified applicants should apply via our website at https://www.mvalaw.com/careers-working-at-mva. Equal Employment Opportunity Employer.
Applicant Disclosures
Family Medical Leave Act Employer:For more information, visit Employee Rights Under the Family and Medical Leave Act
Employee Polygraph Protection Act:For more information, visit Employee Polygraph Protection Act
Employee Rights Under the Fair Labor Standards Act:For more information, visit Employee Rights Under the Fair Labor Standards Act
IT SERVICE DESK ANALYST jobs in Charlotte, NC, United States
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