Customer Service Representative
Charlotte, NC, United States
STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!
Strategic Staffing Solutions is currently looking for a Customer Service Representative for a contract opening with one of our largest clients!
This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position . The details are below.
Job Title : Customer Service Representative W2 ONLY!!!!
Contract : 12 Months
Location : Charlotte, NC ON SITE REQUIRED
Job/Role Description:
Support Customer Service; seek ways to improve individual work processes within established procedures.
Perform routine customer support tasks.
Regularly receive direction from supervisor and escalate questions and issues. Interact with client personnel on basic information.
This person will assist Security Response Center team members with processing emergency alarm and call processing-
They will perform system manipulation, placing site in a mode so alarms don't get triggered
This person will answer the calls when vendors get on site and leave site
Required Skills/Experience: 6+ months of Customer Service, Financial Services, or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.100% on site, not a hybrid remote position
Prior position should showing punctuality and ability to work with minimal supervision.
Ideal having one year call center experience.
Required Technology Skills:1) Computer familiarity2) Experience with Mastermind would be preferred. Years of Experience: at least one year of experience.
How to Apply : send resume and contact information to Nick Gleason , Sourcing Specialist, at [email protected] .
The S3 Difference :
The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to: Set the bar high for what a company should do
Create jobs
Offer people an opportunity to succeed and change their station in life
Improve the communities where we live and work through volunteering and charitable giving
As an S3 employee, you're eligible for a full benefits package that may include: Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Vacation Package
Life & Disability Insurance Plans
Flexible Spending Accounts
Tuition Reimbursement
Job ID: JOB-235538
Publish Date: 15 May 2024