Manager, Information Services - ServiceNow Delivery Office
, CA, United States
** Manager, Information Services - ServiceNow Delivery Office**
Location: Toronto, ON, CA Scarborough, ON, CA Burnaby, British Columbia, CA Vancouver, British Columbia, CA
Req ID: 19133 Jobs by Category: Technology Solutions Job Function: Technology Status: Full Time Schedule: Regular **Join our team**
We are a service management team that equips organizations to be agile and innovative, and focus on process driven solutions to be productive, creative and create value for business stakeholders. Fostering the think service management first mindset to build solutions using best practices, for the workplace of tomorrow, and enabling the business to drive optimization and workforce excellence. By doing these things, we create success faster and in circumstances otherwise not possible.
**Heres the impact youll make and what well accomplish together**
We are looking for a high caliber, multidimensional leader to help us grow and maintain our ServiceNow practice area. The position is responsible for leading a team responsible for setting the vision/strategy and architecture of the platform as well as delivering the technical solutions to enable the service management business within TELUS. In addition, you will work with departments and multiple stakeholders to identify common needs and drive standards in adoption of the tool across the enterprise.
You will be working with other IT professionals, vendors, and business owners to enhance our ServiceNow platform.
**Here's how**
* Leading, inspiring and supporting team members to drive high performance and team engagement
* Providing thought leadership to accelerate technical and business initiatives that drive quality outcomes
* Collaborating and fostering strong working relationships with internal stakeholders and external partners
* Driving transformational change across multiple stakeholder groups in a large, complex organization and supporting human change management
* Focus on reliability across critical user journeys
****You're the missing piece of the puzzle****
* A track record of building and leading high-performing, technology driven teams
* Extensive software development experience; expertise in agile processes & delivery is an asset
* A Customers First orientation and a history of going above and beyond
* Fluency with building and evolving effective processes
* Ability to understand and whiteboard technology solutions and rationale to an executive audience including financial projections
* Strong interpersonal skills and a collaborative approach to solving problems and identifying appropriate solutions
* Effective communication skills to be able to sell ideas to peers and executives, as well as external partners
* Natural technical/business curiosity and a willingness to get into the details of a solution so that you can own the experience as the technology prime
* Strong relationship building and influencing skills within a matrix organization
* A proven track record in balancing immediate and long-term priorities, while being flexible and adaptable
* 8+ years of work experience in technology, technical project management, software development
* University degree, Computer Science, Information Technology or Engineering
* Experience with the ServiceNow platform including and understanding of the technical underpinnings and ITIL / service management processes
**Great-to-haves**
* Prior experience managing a team is an asset
* Knowledge of TELUS enterprise systems and experience working with TSBT is an asset
* Experience with IT architecture development & operations an asset
Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, youre helping us make the future friendly. Were committed to diversity and equitable access to employment opportunities based on ability your unique contributions and talents will be valued and respected here.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.
**5G**
TELUSs fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications
**6**
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.
**1**
Million active users logging into My TELUS per month (consumer mobility).
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
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