Customer Success Lead
Mountain View, CA, United States
[Full Time] Customer Success Lead at FlutterFlow (United States) | BEAMSTART Jobs Customer Success Lead FlutterFlow United States
Date Posted
16 Nov, 2022
Work Location
Mountain View, United States
Salary Offered
Not Specified
Job Type
Full Time
Experience Required
3+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
A Customer Support Lead, you’ll work hands-on with our Technical Support team and customers to ensure we deliver an excellent customer experience. You’ll be responsible for hiring, coaching, and developing a team of high-performing Technical Support Engineers. You’ll also work cross-functionally across the organization to build support processes that scale with FlutterFlow.
What You Will Work On Build our B2B and B2C support strategy from the ground up
Hire, develop and lead a team of Technical Support Engineers
Answer customer questions via email and chat
Identify and implement process improvements and tools to improve our customer experience
Be responsible for ensuring team, and/or individual goals and KPIs are met
Identify trends and emerging customer issues and work with internal teams to resolve these issues
Who you are 2+ years of experience building and managing a high-performing technical support team
Experience managing a remote and globally distributed team
Technical background (e.g. engineering, computer science, etc.) and willingness to learn everything there is to know about FlutterFlow
Data driven with strong business judgment
Experience working at SaaS or high-growth startup
Bonus Points 1+ years of experience with Flutter and Dart
Experience with Firebase
Experience with mobile app development
Benefits Live anywhere in the US
Generous salary and equity package
Full Health/Vision/Dental benefits (US-based employees)
Flexible Vacation / Sick Leave
Flexible work hours
About FlutterFlow Application Development Platform (Native Mobile + Web Apps) Company Size: 11 - 50 People Year Founded: 2020 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job
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