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Customer Success Lead

Mountain View, CA, United States

[Full Time] Customer Success Lead at FlutterFlow (United States) | BEAMSTART Jobs Customer Success Lead FlutterFlow United States

Date Posted

16 Nov, 2022

Work Location

Mountain View, United States

Salary Offered

Not Specified

Job Type

Full Time

Experience Required

3+ years

Remote Work

Yes

Stock Options

No

Vacancies

1 available

A Customer Support Lead, you’ll work hands-on with our Technical Support team and customers to ensure we deliver an excellent customer experience. You’ll be responsible for hiring, coaching, and developing a team of high-performing Technical Support Engineers. You’ll also work cross-functionally across the organization to build support processes that scale with FlutterFlow.

What You Will Work On Build our B2B and B2C support strategy from the ground up

Hire, develop and lead a team of Technical Support Engineers

Answer customer questions via email and chat

Identify and implement process improvements and tools to improve our customer experience

Be responsible for ensuring team, and/or individual goals and KPIs are met

Identify trends and emerging customer issues and work with internal teams to resolve these issues

Who you are 2+ years of experience building and managing a high-performing technical support team

Experience managing a remote and globally distributed team

Technical background (e.g. engineering, computer science, etc.) and willingness to learn everything there is to know about FlutterFlow

Data driven with strong business judgment

Experience working at SaaS or high-growth startup

Bonus Points 1+ years of experience with Flutter and Dart

Experience with Firebase

Experience with mobile app development

Benefits Live anywhere in the US

Generous salary and equity package

Full Health/Vision/Dental benefits (US-based employees)

Flexible Vacation / Sick Leave

Flexible work hours

About FlutterFlow Application Development Platform (Native Mobile + Web Apps) Company Size: 11 - 50 People Year Founded: 2020 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job

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