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PermitFlow
San Jose, CA, United States
[Full Time] Customer Success Lead at PermitFlow (United States) | BEAMSTART Jobs Customer Success Lead PermitFlow United States Date Posted 25 May, 2023 Work Location San Jose, CA, United States Salary Offered $70000 — $125000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available About t
Job Source: PermitFlowFlutterFlow
Mountain View, CA, United States
[Full Time] Customer Success Lead at FlutterFlow (United States) | BEAMSTART Jobs Customer Success Lead FlutterFlow United States Date Posted 16 Nov, 2022 Work Location Mountain View, United States Salary Offered Not Specified Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available A Customer Sup
Job Source: FlutterFlowClari
Sunnyvale, CA, United States
Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive reve
Job Source: ClariHP
Palo Alto, CA, United States
Customer Success Operations Lead, KPIs and Metrics Description - Responsible to define and refine the HP Global Customer Success Practice Operations charter, priorities, key performance indicators (KPIs) for the Global HP Personal Systems and Print Contractual Services & Solutions Business that will result in profitable growth with industry-leadin
Job Source: HPClari
Sunnyvale, CA, United States
Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive reve
Job Source: ClariLily AI
Mountain View, CA, United States
About Lily AI: Lily AI is a female-founded retail AI company empowering retailers and brands by bridging the gap between merchant-speak and customer-speak. Leveraging computer vision, natural language processing, machine learning, and vertical-specific large language models (LLMs), Lily AI enhances customer shopping experiences by injecting consum
Job Source: Lily AIAryaka
Santa Clara, CA, United States
Director of Customer Success Position Overview: We are seeking a dynamic and experienced professional to join our team as the Director of Customer Success. In this role, you will lead our customer success organization, driving strategies to enhance customer satisfaction, retention, and overall success. The ideal candidate has a proven track recor
Job Source: AryakaNetomi
San Mateo, CA, United States
[Full Time] Customer Success Manager at Netomi (United States) | BEAMSTART Jobs Customer Success Manager Netomi United States Date Posted 30 Nov, 2022 Work Location San Mateo, CA, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work No Stock Options No Vacancies 1 available Netom
Job Source: NetomiMountain View, CA, United States
About us:
We’re a Series A company building intelligent, endearing robots for consumer use at home. The home autonomy space has been dramatically overlooked when it comes to robotics. While the last decade has seen an influx of companies promising self-driving cars and intelligent humanoids, none are delivering these solutions reliably or affordably. Meanwhile, regular people are still stuck spending dozens of hours per week on repetitive household chores.
At Matic, we're leveraging advanced technology to address this problem. We've started by reimagining what autonomous floor cleaning robots can achieve using AI and computer vision with our flagship product. From there, our goal is to continue automating other forms of household labor, shipping realistic, affordable, and privacy-first robots to our users while building iteratively toward more complex tasks and capabilities over time.
About the role:
As Matic’s first customer success hire, you’ll join us at an exciting and critical time: our first product launch! This hire will define a flawless experience for our very first customers, drawing the blueprint for any and all customer interactions. This is a rare opportunity to set the ‘gold standard’ of service to customers, shape the company’s public persona, and build a critical part of our business from the ground up.
Our Customer Success Lead will build out high-touch, customer-centric systems and continually improve them to meet customer needs at scale. You’ll collaborate closely with our product, marketing, and engineering teams as a subject matter expert, knowing that every customer touchpoint is an opportunity to spark genuine delight in our product. The ideal candidate has a track record of building systems and teams aligned with the mission of anticipating customers’ needs and exceeding their expectations.
What you'll do
Design our first-ever customer success pipeline. You’ll determine what it takes to make a customer’s day, then build the infrastructure to make it happen!
Define key engagement metrics using incredibly high standards for how we engage with customers
Collaborate with internal product, marketing, and engineering teams to deeply understand product details to best support user needs and provide recommendations for new features and fixes
Analyze inbound customer sentiment to identify opportunities for further engagement
Deeply understand customer needs and evangelize product benefits and features to meet them
Create net-new documentation establishing best practices in our CS processes, enabling a seamless customer experience with continuity across all channels (email, social media, website, etc.)
What we look for
4+ years experience in a customer success role (consumer electronics or IoT product a plus)
2+ years spent scaling a customer success function in a leadership capacity
Strong data analysis skills; experience turning key engagement metrics into actionable insights
Excellent written and verbal communication skills, including the ability to translate or troubleshoot highly technical concepts for non-technical audiences
Genuine excitement about our product and technology — you should be stoked to introduce and champion product features & benefits!
A knack for connecting with customers, driving deeper engagement with our product and building trust in our company
Hunger, curiosity, and a drive for continuous improvement and learning
We'd love to hear from you if...
You are genuinely motivated to help those around you
You are passionate about learning outside of your normal comfort zones
You love diagnosing complex technical issues
You are excited to do great work
If you got to this point, we hope you're feeling excited about this opportunity at Matic! Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people who are keen to learn and are passionate about what Matic is building. We want to hear how you can contribute to our team in a variety of ways – not just the above boxes.
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Customer Success Lead jobs in Mountain View, CA, United States
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