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Aryaka
Santa Clara, CA, United States
Director of Customer Success Position Overview: We are seeking a dynamic and experienced professional to join our team as the Director of Customer Success. In this role, you will lead our customer success organization, driving strategies to enhance customer satisfaction, retention, and overall success. The ideal candidate has a proven track recor
Job Source: AryakaAcceldata Inc
Campbell, CA, United States
About Us Acceldata is the market leader in Enterprise Data Observability. Founded in 2018, Silicon Valley-based Acceldata has developed the world's first Enterprise Data Observability Platform to help build and operate great data products. Enterprise Data Observability is at the intersection of today’s hottest and most crucial technologies such as
Job Source: Acceldata IncHarmonic
San Jose, CA, United States
Harmonic is the worldwide leader in virtualized broadband solutions. We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling cable operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices. Learn more at www.harmonicinc.com. Role Description We are looking fo
Job Source: HarmonicDataVisor Inc.
Mountain View, CA, United States
About DataVisor: DataVisor is a next generation security company that utilizes industry leading technologies to detect fraudulent activity for financial transactions, mobile user acquisition, social networks, commerce and money laundering. Our solution is used by some of the largest enterprises in the world, including VISA, FedEx, SoFi, Affirm, Syn
Job Source: DataVisor Inc.Trustly
San Carlos, CA, United States
Who We Are The Trustly Americas team combines PayWithMyBank, a 2012 Silicon Valley startup, with Trustly AB of Sweden, following their 2019 merger. Our team represents 30 nationalities, serving 8,300 merchants, connecting to 650 million consumers, and 12,000 banks across 33 countries. Our global network processes over $42 billion annually. Our di
Job Source: TrustlyRobust.AI
San Carlos, CA, United States
About you and this role: Robust AI is a fast-growing, early-stage startup founded in 2019 by an unsurpassed team of veterans in robotics, AI, and business. We are a collaborative group with a wide range of backgrounds and perspectives, seeking talented individuals who are just as excited about robotics and AI as we are! Help us redefine the very f
Job Source: Robust.AISkylo Technologies
Mountain View, CA, United States
Location: USA Role Type: Full Time Salary range: The typical salary range for this position is $160,000 to $220,000 Skylo Technologies is a global NTN service provider based in Mountain View, CA, offering a service that allows smartphone and IoT cellular devices to connect directly over existing satellites. Skylo works with existing satellite o
Job Source: Skylo TechnologiesSmartsheet
Palo Alto, CA, United States
Director of Customer Success, Scale (Remote Eligible) at... Smartsheet is looking for a technology focused, strategically driven Director of Customer Success Scale, responsible for the productivity, effectiveness, and scalability of our Customer Success efforts. You will lead our customer success scale motions to achieve a high level of customer sa
Job Source: SmartsheetMountain View, CA, United States
About Lily AI:
Lily AI is a female-founded retail AI company empowering retailers and brands by bridging the gap between merchant-speak and customer-speak. Leveraging computer vision, natural language processing, machine learning, and vertical-specific large language models (LLMs), Lily AI enhances customer shopping experiences by injecting consumer-centric language throughout the retail technology ecosystem. Interoperable with leading eCommerce platforms, Lily AI maximizes existing tech investments to deliver upwards of 9-figure revenue lift through improved product attribution, enhanced discovery, and higher customer conversion. Learn more at www.lily.ai.
Overview:
As a Director of Customer Success at Lily, you'll be a part of our growing Customer Success team while managing Enterprise Clients. With our clients you'll be driving adoption and outcomes leading to revenue growth, renewals, expansion, and advocacy across your book of business.
This is an exciting opportunity for an experienced Customer Success Leader to help shape the future of Customer Success at LilyAI while working closely with high profile customers in the retail and ecommerce space.
In this role, you will:
Be responsible for the overall satisfaction of Lily's customers, developing and executing strategies to ensure that customers are constantly gaining value from our partnership.
Set the overall vision, clear objectives and strategic plan for the CS organization, focusing on driving product adoption, customer experience, and driving growth through renewals and retention
Lead the Account Planning Process for priority accounts in collaboration with the CS team and Account Executive assigned to the account.
Develop strategies for engaging with customers at various levels and across multiple teams, supporting the elevation of awareness and value of Lily AI within the Customers' business.
Delivering and communicating ROI for our customers, throughout the customer lifecycle
Being the trusted partner for the customer on use-case and product functionality
Create customer deliverables (presentations, business process enhancements, strategy recommendations and updates) suitable for a diverse set of constituents from senior executives to end users
Represent Lily as a domain and product expert in customer interactions, industry and corporate events, and online in both customer-facing and internal communities
Serve as an important source for information regarding the customer's business needs and provide customer feedback to internal stakeholders within Product Management, Sales, and Marketing
Partner internally with Account Executive to identify areas of potential cross-sell and upsell opportunities and ensure non-event renewals
Assist with customer support related activities such as ticketing and knowledge base article creation and maintenance via our support systems and tools
What we consider critical for the role:
Expertise in multiple areas of the retail tech ecosystem and concepts including site search, attribution, analytics, CDPs, PIMs, personalization, A/B testing
You have 3-5 years of hands-on experience with Customer Success Management in SaaS environment (managing Enterprise and Strategic accounts)
3+ years of prior management experience at in a fast paced startup environment
Hands on experience mentoring direct reports while guiding them to the right traits essential for a CS team to be successful
Experience working with Enterprise customers
Possesses the ability to interface with C-level executives to drive program strategy and ROI
Ability to create structure in ambiguous situations and design effective processes
You have experience working as part of, and delegating to, a cross functional team (including sales, product, engineering, and marketing)
You have experience running discovery and feedback sessions with customers to gather intelligent product feedback and recommendations from customers
A technical degree from 4-year university (computer science, engineering, math, etc.) or recently completed a bootcamp program
Compensation is competitive and will be determined based on a combination of experience, seniority, internal, external equity and location. For some context: this position in the US would pay between $149,000-180,000 USD per year, depending on experience and seniority. In other regions, compensation will be adjusted for local currency and local market rates. Lily AI compensation policy is calculated with a focus on equity and where employees can thrive.
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Director, Customer Success jobs in Mountain View, CA, United States
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