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Lily AI
Mountain View, CA, United States
About Lily AI: Lily AI is a female-founded retail AI company empowering retailers and brands by bridging the gap between merchant-speak and customer-speak. Leveraging computer vision, natural language processing, machine learning, and vertical-specific large language models (LLMs), Lily AI enhances customer shopping experiences by injecting consum
Job Source: Lily AIAryaka
Santa Clara, CA, United States
Director of Customer Success Position Overview: We are seeking a dynamic and experienced professional to join our team as the Director of Customer Success. In this role, you will lead our customer success organization, driving strategies to enhance customer satisfaction, retention, and overall success. The ideal candidate has a proven track recor
Job Source: AryakaHarmonic
San Jose, CA, United States
Harmonic is the worldwide leader in virtualized broadband solutions. We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling cable operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices. Learn more at www.harmonicinc.com. Role Description We are looking fo
Job Source: HarmonicAcceldata Inc
Campbell, CA, United States
About Us Acceldata is the market leader in Enterprise Data Observability. Founded in 2018, Silicon Valley-based Acceldata has developed the world's first Enterprise Data Observability Platform to help build and operate great data products. Enterprise Data Observability is at the intersection of today’s hottest and most crucial technologies such as
Job Source: Acceldata IncRobust.AI
San Carlos, CA, United States
About you and this role: Robust AI is a fast-growing, early-stage startup founded in 2019 by an unsurpassed team of veterans in robotics, AI, and business. We are a collaborative group with a wide range of backgrounds and perspectives, seeking talented individuals who are just as excited about robotics and AI as we are! Help us redefine the very f
Job Source: Robust.AISkylo Technologies
Mountain View, CA, United States
Location: USA Role Type: Full Time Salary range: The typical salary range for this position is $160,000 to $220,000 Skylo Technologies is a global NTN service provider based in Mountain View, CA, offering a service that allows smartphone and IoT cellular devices to connect directly over existing satellites. Skylo works with existing satellite o
Job Source: Skylo TechnologiesTrustly
San Carlos, CA, United States
Who We Are The Trustly Americas team combines PayWithMyBank, a 2012 Silicon Valley startup, with Trustly AB of Sweden, following their 2019 merger. Our team represents 30 nationalities, serving 8,300 merchants, connecting to 650 million consumers, and 12,000 banks across 33 countries. Our global network processes over $42 billion annually. Our di
Job Source: TrustlySmartsheet
Palo Alto, CA, United States
Director of Customer Success, Scale (Remote Eligible) at... Smartsheet is looking for a technology focused, strategically driven Director of Customer Success Scale, responsible for the productivity, effectiveness, and scalability of our Customer Success efforts. You will lead our customer success scale motions to achieve a high level of customer sa
Job Source: SmartsheetMountain View, CA, United States
About DataVisor:
DataVisor is a next generation security company that utilizes industry leading technologies to detect fraudulent activity for financial transactions, mobile user acquisition, social networks, commerce and money laundering. Our solution is used by some of the largest enterprises in the world, including VISA, FedEx, SoFi, Affirm, Synchrony Financial, Booking.com, SONY and Binance, to protect them from the ever-increasing risk of fraud.
DataVisor holds a rich portfolio of AI-powered SaaS products, such as Risk Platform, dEdge SDK, Unsupervised Machine Learning modeling platform, Case Management and Knowledge Graph. Our award-winning software is powered by a team of world-class experts in fraud prevention, big data, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results driven. Come join us!
Job Summary:
As a Director of Risk Strategies, you report to the VP of Customer Success, and are responsible for the end-to-end post-sales journey of some of our strategic customers in North America and Europe. You are an experienced fraud fighter yourself with the big pictures of fraud management in mind, and will lead a team of Fraud Strategy Managers (FSMs) to build a framework with dashboards to monitor the business values customers are getting from our solutions, e.g. fraud rate control, good user impact rate, fraud rule detection performance, machine learning model performance, case review operation efficiency. For newly onboarded customers, you will partner with our Solution Delivery team to ensure the data integration with customer’s systems and solution configuration (e.g. rules, models, and case review workflow) are implemented properly to set stage for the long term customer success. You will also oversee Fraud Detection Quality Improvement projects with customers where FSMs provide professional services e.g. False Positive / False Negative analysis, rule performance tuning, model score utilization recommendation. When you see upsell or expansion opportunities in the accounts, you will partner with our Sales team to discover and convert the opportunities with workshops, Proof of Concepts (POCs), and consulting sessions. You will join and lead business review meetings (onsite or remote) e.g. QBRs, to present our solutions’ value to executives from both customer team and DataVisor team.
Job Location:
This job is remote based. Can be in the US or Canada.
East Coast Time Zone is preferred as you will need to talk to Europe-based customers.
Specific Job Duties:
Deeply understand client use cases and define plans to achieve success criteria
Develop and use a comprehensive framework to track the customers’ business values
Oversee and lead the data integration with and onboarding of new customers
Oversee and lead professional service projects to improve rule and model detection performance
Lead remote or onsite QBRs to present solution values to and align priorities with customer teams
Partner with the Sales team on relationship management, renewal, and upsell executions
Skillset Requirements:
5+ years of fraud/risk management and fraud analytics experience in banking, fintech, or payment industries, where machine learning models and/or rules are utilized for fraud prevention of problems e.g. banking transaction fraud, card payment fraud, account takeover.
B.A./B.S. degree in a technical or analytical discipline
Great communication and presentation skills
Experience of building dashboards for business intelligence and/or detection system monitoring
Strong sense of project ownership, and multitasking skills in a fast pace environment
Excellent data analytics skills using tools like SQL, Python, R.
Bonus, Stock options, 401k, Health Insurance
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Director of Customer Success - US/Canada jobs in Mountain View, CA, United States
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