IT Specialist (Partially Remote)
Gaithersburg, MD, United States
We are seeking a highly motivated and detail-oriented candidate with effective organizational and multitasking skills to join our team. As a valued member of our organization, you will provide advanced customer service and IT support while excelling in a fast-paced environment.
Hybrid
Responsibilities:
Install, configure and maintain computer hardware, software, systems, networks, printers, and scanners.
Test and evaluate new technology to assess its potential for use within the organization.
Install new software and hardware drivers and update existing ones as necessary.
Establish user accounts and profiles for new employees.
Generate login credentials for new hires as part of the onboarding process.
Monitor and ensure the smooth operation of computer systems and networks.
Resolve IT support requests and issues from employees in a timely and efficient manner.
Collect and analyze data to diagnose problems with computer systems and networks.
Demonstrate proficiency with commonly used software, hardware, and applications.
Troubleshoot and resolve issues with hardware, software, and security systems.
Define software, hardware, and network requirements and recommend appropriate solutions.
Provide technical support to all departments in the company.
Repair or replace equipment as required to keep systems functioning optimally.
Effectively manage time and priorities to provide updates and fixes within agreed-upon time frames.
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