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Talbots
Germantown, TN, United States
Job Number: 21408 Position Title: Client Specialist External Description: What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additiona
Job Source: TalbotsTerumo
Southaven, MS, United States
Job Summary The IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the helpdesk system to process support requests, document solutions and communicate status to the end users and IT management. Additionally, this role is responsible for t
Job Source: TerumoSegue HR
Memphis, TN, United States
Description A Client Implementation Specialist works directly with new and existing clients' to develop the role out of products and services to meet the clients unique business needs. This role is responsible for establishing project timelines to meet deadlines and ensure a smooth and simple transition from their current solution to the Segue HR
Job Source: Segue HRPickford Law PLLC
Memphis, TN, United States
Are you a self-motivated, competitive, and highly-driven salesperson looking to take the next step in your career? Our client engagement specialist position just might be what you’re looking for. This is a non-attorney position who handles the client intake and sales for the firm. The ideal candidate has a proven track record of success in sales, l
Job Source: Pickford Law PLLCPrime Capital Investment Advisors
Germantown, TN, United States
We are seeking a motivated Client Service Specialist to join our rapidly growing wealth management practice in our Germantown, TN Market. We are a financial services firm that truly cares about their clients, advisors, and associates. Our firm inspires people to achieve their life's ambitions and we are looking for people with the drive, enthus
Job Source: Prime Capital Investment AdvisorsOmni Inclusive
Memphis, TN, United States
Job Description: Familiar with basic computer and network troubleshooting techniques and methodologiesPC Troubleshooting tasks Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, Software Installing Printer drivers, IP Printing/Cloud Printing OneDrive Setup and migrations w/ OneNote Cloud Sharing Attempt Data Recovery on failed systems T
Job Source: Omni InclusiveFirst Horizon Bank
Memphis, TN, United States
Description Location: On site at location listed in job posting. SUMMARY Provides timely, customer-service oriented support to end users on a variety of PC, Printer/Copier, Server, Network, and Application issues. Responds to issues reported via a ticketing system, and documents work within that system. Acquires and documents knowledge, both t
Job Source: First Horizon BankTerumo Medical Corporation
Southaven, MS, United States
IT Support Specialist Date: May 20, 2024 Req ID: 3304 Location: Southaven, MS, US Company: Terumo Medical Corporation Department: TMC Information Technology Job Summary The IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the hel
Job Source: Terumo Medical CorporationMemphis, TN, United States
At Novatech, we are on a mission to provide exceptional customer service in the business solutions industry. From managed print and managed IT to cybersecurity and cloud solutions, Novatech helps increase profits by empowering businesses to increase productivity, lower costs and drive growth through expert guidance and support of cutting-edge technology.
Imagine working for a company that awards innovation, teamwork, and growth. Novatech has been honored as an industry leader, a “Best and Brightest Company to work for," and we just keep getting better! Bring your talents to Novatech and immerse yourself in a company that provides great benefits, professional development, and a passionate team of co-workers!
If you're passionate about providing exceptional customer service and thrive in a fast-paced environment, we would love to have you on our team at Novatech as a Client Support Specialist . Join us in delivering outstanding service to our valued customers!
As a Client Support Specialist, you'll be on the front lines of our customer service efforts, assisting clients with their printer and copier needs. Your role is pivotal in ensuring our customers receive prompt and efficient support, contributing to their overall satisfaction. Handling a significant volume of calls each day, you'll engage with customers in a friendly and helpful manner, addressing their inquiries and guiding them through solutions.
Your Job:
Provide friendly and efficient support to customers with printer and copier-related queries and issues over the phone.
Collaborate closely with our sales and service teams to ensure seamless support and a positive customer experience.
Manage a high volume of incoming calls, averaging between 50-100 calls per day, with professionalism and efficiency.
Serve as the primary point of contact for all customer inquiries, promptly addressing their needs and concerns.
Assist customers with pre-sales inquiries and basic troubleshooting, redirecting more technical issues when necessary.
Process supply orders for customers, ensuring they receive the materials they need for their printers and copiers.
Tier 1 Support: Tech Support Skill: Offer basic troubleshooting assistance to customers and escalate more technical issues as required.
Tech Support Skill: Offer basic troubleshooting assistance to customers and escalate more technical issues as required.
Supplies Skill: Handle supply orders for customers, ensuring timely delivery of materials.
Sales Skill: Redirect customer inquiries about purchasing machines, upgrades, or supplies to the appropriate channels.
Operator Skill: Address a variety of customer needs, including technical support, billing inquiries, and transfers to specialized departments.
You Bring to Novatech: Experience with remote access tools
Excellent customer service skills
Detail oriented with the ability to multi-task.
1+ year experience in a help desk environment
Basic hardware and software troubleshooting skills
Ability to use the internet, including web browser and email etiquette
Knowledge of current/recent Microsoft Windows and Mac OS
A+, N+ Certification preferred
Basic networking skills including working with TCP/IP/DHCP/DNS/SMTP/SMB
Novatech, Inc. Offers:
Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career. Market competitive salary based upon experience.
Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage.
401(k) plan with matching company contribution
Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
$300 per year to contribute to achieving your personal wellness and fitness goals.
Employee Recognition Programs
Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.
Email Alert for Client Support Specialist jobs in Memphis, TN, United States
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