Client Care Coordinator

Lexington, MA, United States

Benefits:

Flexible schedule

Free uniforms

Opportunity for advancement

Description: This position provides administrative and client support to enhance the business operations of the company and has responsibility for coordinating care for clients which includes serving as an advocate for clients' wants and needs to ensure they receive the best care possible. This position involves extensive telephone work and interaction with clients, clients' families, caregivers and health care professionals. The Client Care Coordinator will also play a supportive role in staffing/scheduling efforts by ensuring reliable coverage by providing direct care for "hard to staff" clients, as well as training and providing quality of care support to caregivers.

Experience/Qualifications: CNA/HHA preferred, experience in the field of home care or eldercare a plus! Minimum requirements include at least 1 year of caregiving experience. Supervisory/office experience is strongly preferred. Must be detail oriented, have excellent customer service skills, be able to manage multiple tasks simultaneously, and be flexible and willing to adapt to unexpected situations. A true team player!

Requirements: Reliable transportation, smart phone, and willingness to drive to/from multiple clients within our service area.

Reports to: Director of Client Care (DCC)

Primary Duties:

CNA/HHA/Direct Care (25%): Acts in the capacity as a CNA/HHA for clients as needed.

Participates in on-call rotation one weekend per month and one weekday per week, or as needed.

Make sure that all cases are covered and arrange for substitute/back-up coverage as necessary.

Assisting with "first shift" introductions of caregivers when attending a shift for the first time with a client.

Client Care Support/Staffing (50%): Prepares for and attends weekly meetings with DCC to review proposed assignments and participate in key client risks and needs.

Provides visibility to staffing and other care challenges, highlights key needs, retention risks and escalates quality of care concerns to the appropriate team members.

Owns responsibilities for assigned clients: delighting clients by ensuring their priorities are being met - including highest reliability, consistency and quality of care with effective communication to client and responsible parties.

Responsible for maintaining client files/profiles and keeping them up to date, and promptly informing team members in the office about changes.

Works collaboratively with the DCC to on-board new clients.

Works closely with the Office Manager to ensure all assigned clients are appropriately and adequately staffed with great matches.

Caregiver Support (25%): Assist with caregiver growth and retention.

Provide support to caregivers in the field to ensure they are properly equipped to provide the care needed for their client(s).

Dropping off needed supplies to caregivers as needed to provide care for their clients (ex. masks, gloves, and other PPE as needed).

Provides support for other team members as needed: Tech/System Support: Willingness to learn and understand software systems/tools (AxisCare, Streams phone system), and apply this knowledge when needed.

Represent Assisting Hands outside of the office with the intent to help grow the business and increase awareness of our services offered.

Hours: 24 hours/week over 4 days/week, 8am-2pm. Participates in on-call rotation; weekly scheduled hours are flexible with approval of DCC. May include some evening/weekend hours as needed.

FLSA Status: Hourly, non-exempt

Compensation: $20.00 - $24.00 per hour

At Assisting Hands ® Home Care, our focus is to ensure all of our clients have the highest quality, personalized care and are able to achieve the goal to live their retirement years where they want to, or the ability to Age in Place. Our goal is that each of our clients continue

Thriving at Home ® while maintaining independence and happiness where they call home.

Our Thriving at Home approach at Assisting Hands helps prevent unneeded trips to the hospital by: Providing smooth transitions home from hospitals or rehabilitation facilities after surgeries

Ensuring clear, prompt communication to families and other health care providers - through real-time access to our care notes, and our Care Advocate updates

Helping families care for their loved ones while minding all of the details on causes for admissions to hospitals, and having caregivers specifically matched to our clients particular needs.

In addition to our monthly in-service training, we provide our with advanced training including -which means they are able to identify and escalate concerns related to the top causes for trips to the hospital.

Join our team today to positively impact the lives of our clients, and feel part of a new family at Assisting Hands - call with any questions:

781-315-6700 ,

and ask about employment opportunities!

Aside from the company's mission for quality home care and passion for the value of family, one of the other reasons that Assisting Hands has provided such exceptional care to their clients is due to our high standards for hiring. We look for caregivers with the highest standards of care and a track record of dependability.

Comments made by various Assisting Hands caregivers:

"I applaud this company for the high standards and ethics that I have witnessed..." - Julie J.

"I have worked for home care companies in the past and none of them are at all like Assisting Hands Home Care. I feel like a genuinely valued employee." Kelsey L.

"What I have experienced since working at AHHC is that the company truly cares about its clients just as well as its employees. They are always willing to help and go the extra mile to meet everyone's needs." LaEasha G.

Assisting Hands Home Care and their employees believe that there is value to offering dependable care and compassion to those in need which is witnessed on a daily basis by both the staff and the clients. No matter what service is being provided, from light housekeeping and making meals to helping with bathing and grooming needs, caring for others with dignity and dedication is paramount to Assisting Hands Home Care which is reflected in AHHC caregivers.