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Procare Software, LLC
Denver, CO, United States
About Procare Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service. Procare Solutions is the number 1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Proca
Job Source: Procare Software, LLCProCare Solutions LLC
Denver, CO, United States
About Procare Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service. Procare Solutions is the number 1 name in childcare software - used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Pro
Job Source: ProCare Solutions LLCProcare Solutions
Denver, CO, United States
Job Description Job Description About Procare Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service. Procare Solutions is the number 1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare
Job Source: Procare SolutionsSerenity Healthcare, LLC
Superior, CO, United States
Customer Support Specialist Location: Superior, CO Do you enjoy making a positive impact on other people’s lives? Would you like to work in an environment where you can build strong relationships with your patients while helping them achieve their goals? If this sounds appealing, then this is a great opportunity to join a growing healthcare technol
Job Source: Serenity Healthcare, LLCAimhire
Denver, CO, United States
Role: Customer Support Specialist Location: Lone Tree, CO We are excited to partner with a leading company in the medical space to find a Customer Support Specialist to join the team! This role specializes in customer support for those who are hearing impaired and we are seeking individuals who want to provide a world class customer experience
Job Source: AimhireSerenity Healthcare, LLC
Lakewood, CO, United States
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Job Source: Serenity Healthcare, LLCInclined
Denver, CO, United States
About Inclined Inclined is building a technology platform focused on driving better long-term outcomes for whole life insurance policy holders. Our mission is to help people get more value out of their whole life investment, while transforming a trillion-dollar industry ready to benefit from modern technology. We’re a well-funded venture backed st
Job Source: InclinedTrustpilot, Inc.
Denver, CO, United States
As our Customer Education & Enforcement Specialist (Maternity Cover) your priority is to ensure our customers (consumers and businesses) understand our values. Where misuse is identified our goal is to translate our values into their actions. You will play a significant part in ensuring Trustpilot remains the go to review site by ensuring that cont
Job Source: Trustpilot, Inc.Denver, CO, United States
Customer Support Specialist
Department: Customer Experience
Location:
Wilson Language Training is looking for a Customer Support Specialist to join the team. This role focuses on high quality interactions with customers via telephone, email, and online chat. Communicating product and service information, managing course enrollments, and assisting with inquiries about shipments, returns and online resources.
Essential Job Functions:
Ability to communicate clearly and professionally via chat, phone and email.
Maintain and update customer records during interactions, transactions, and communications.
Process transactions for materials and subscription offerings.
Ensure accurate, timely responses and follow-up with customer inquiries.
Work closely with other internal teams to ensure seamless transitions throughout the customer journey.
Continue and maintain working knowledge of all company products, services, and online platforms.
Provide precise details of each product line and corresponding materials including catalogue descriptions and pricing.
Process cancellations and transfers for professional learning options offered.
Provide authorization and documentation for customer returns and shipments.
Participate in departmental projects with focus on development of procedures and streamlined functions to improve customer experience.
Understand and display WLT-s values.
Other duties as assigned.
Skills
Excellent communication and interpersonal skills.
Maintain a positive, empathetic, and professional attitude.
High degree of comfort with Desktop Computer functions.
Familiar with CRM systems and practices, NetSuite experience a plus.
SalesForce Service Cloud experience a plus.
Basic Internet navigation skills.
Ability to work independently, collaboratively and productively in both an office and a non-office environment.
Education:
High School Diploma or G.E.D.
Experience:
At least one year of customer service experience in a professional office environment preferred.
Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including:
Medical, dental, vision, and Life & Disability Insurance
401k plan with partial employer match
Paid Time Off
Paid holidays
Tuition reimbursement
-O-Connor days,- which refers to a company-wide office closure between Christmas and New Year-s Eve, as well as other perks.
Anticipated Salary Range: $40,000 - $56,000.
Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace.? M/W/D/V
Customer Support Specialist jobs in Denver, CO, United States
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