Inside Sales
Santa Fe Springs, CA, United States
SUMMARY An Inside Sales Associate I processes orders and quotations via fax, email or telephone handling the overall coordination and execution of customer service for the manufacturer’s we represent. Other tasks of the inside sales team include educating clients and up selling products and services, and handling cancellation or changes while informing the personnel or departments involved.
Job Functions
Excellent Customer Service
Answer incoming calls with proper phone etiquette
Promptly respond to all emails, voicemails and phone calls
Promptly and accurately process customers’ orders, quotes or returns
Provide follow up on quotes and orders throughout sales process
Obtain and communicate accurate information
Provide pricing, availability and delivery information
Set up new customer accounts
Handle and resolve customer complaints while escalating to appropriate managers when necessary
KNOWLEDGE / SKILLS
Basic understanding of product lines represented
Knowledge of customer service principles and practices preferably with experience in an office environment
Ability to work both independently and in a teamwork environment
Experience using Microsoft Outlook, Word, & Excel
Qualifications
General Education degree preferred or 1 year sales or industry experience
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