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Quorum Analytics Inc.
Washington, DC, United States
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaign
Job Source: Quorum Analytics Inc.Trigenx
Washington, DC, United States
Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational mate
Job Source: TrigenxClarivate Analytics US LLC
Alexandria, VA, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Ex Libris software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c u
Job Source: Clarivate Analytics US LLCCybersixgill
Washington, DC, United States
Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems. In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and s
Job Source: CybersixgillClearPoint Strategy
Arlington, VA, United States
Job Description Job Description The Customer Success Manager (CSM) on the Relationship Management Team is responsible for all the activities related to helping our customers achieve their goals through the effective use of ClearPoint’s strategy reporting software. The CSM will own and manage the success of a portfolio of assigned ClearPoint cus
Job Source: ClearPoint StrategyPerformYard, Inc.
Arlington, VA, United States
Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and effective soft
Job Source: PerformYard, Inc.Updata Partners
Arlington, VA, United States
Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and effective soft
Job Source: Updata PartnersLilt
Washington, DC, United States
LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, Walk
Job Source: LiltReston, VA, United States
Job Summary
We are seeking a Client Success Manager (CSM) to joining our existing Client Success team. The selected CSM will play a vital role in ensuring the ongoing success, adoption, and engagement of our client base. The CSM will manage a portfolio of clients as their primary client point of contact post implementation. LeaseAccelerator's CSM organization is pivotal in demonstrating our commitment to our clients and their long-term success, with the goal of making all our clients referenceable. We constantly look to provide value and function in an advisory capacity for our clients. The CSM will function in the role of client advocate and work with other departments within LeaseAccelerator to meet customer needs in a timely manner.
Responsibilities
Serve as a thought leader, client advocate and partner to LeaseAccelerator’s most strategic clients.
Develop and execute success plans in collaboration with Sales and Client Success partners to reflect a holistic path to increase adoption and product usage.
Responsible for managing renewals – including tracking and negotiation coordination.
Conduct client quarterly business reviews.
Liaise between client and internal teams at LeaseAccelerator.
Gain consensus with key client stakeholders.
Identifying and pursuing upsell and cross-sell opportunities.
Measure the results of executed strategies to determine their efficacy.
Deliver adoption-related insights and readouts of specific client outcomes.
Propel execution of “Success Plan” and associated client interactions
Identify client resource requirements and dependencies and address gaps.
Collaborate and communicate with Sales / Support to ensure alignment on plans.
Drive transparency of current execution states for the assigned portfolio
Ensure client satisfaction and promote retention and referenceability.
May be required to travel up to 20% depending on location of client (only under normal circumstances)
Requirements
5+ years of experience in an account management, client success management, or another relevant engagement role, with a passion for developing strong client relationships
5+ years of experience using Microsoft Excel professionally
Demonstrated ability to elevate client relationship to senior decision-makers
Expert negotiation and presentation skills
Ability to conduct value analysis around ROI
Self-motivated, highly collaborative, creative, goal- and growth-oriented, and team-centric
Preferred Qualifications
5+ years of experience with equipment leasing and knowledge of leasing processes
Accounting or finance experience
4-year degree in accounting or finance
Experience with Salesforce
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Customer Success Manager jobs in Reston, VA, United States
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