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Quorum
Washington, DC, United States
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaig
Job Source: QuorumPerformYard
Arlington, VA, United States
Description: Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and e
Job Source: PerformYardDeltek
Herndon, VA, United States
Deltek is looking for a highly organized and people-oriented Customer Success Manager to join our ever-growing team. Our Customer Success Team is a key component in keeping our clients happy and engaged with our dynamic offerings. If you like challenges and want a departure from a humdrum working environment this may be the right career for you! De
Job Source: DeltekSev1Tech LLC
Washington, DC, United States
Sev1Tech is looking for a Customer Success Manager that leads the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positive experience while engaging with the ECIS platform. The Customer Suc
Job Source: Sev1Tech LLCLulaFit
McLean, VA, United States
Who We Are At lulafit we are redefining amenity management in commercial real estate by activating shared spaces in the modern workplace. We blend creativity with strategic insights to craft solutions tailored to the unique needs and aspirations of our clients and their tenants. Whether it's designing state-of-the-art fitness centers, cultivating e
Job Source: LulaFitIron Mountain Inc
Washington, DC, United States
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustain
Job Source: Iron Mountain IncClearPoint Strategy
Arlington
Job Description Job Description The Customer Success Manager (CSM) on the Relationship Management Team is responsible for all the activities related to helping our customers achieve their goals through the effective use of ClearPoint’s strategy reporting software. The CSM will own and manage the success of a portfolio of assigned ClearPoint cus
Job Source: ClearPoint StrategyTrigenx
Washington
Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational mate
Job Source: TrigenxWashington, DC, United States
Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems.
In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and services, ensuring satisfaction, guaranteeing retention, and facilitating expansion. A successful CSM will build strong relationships with the customers and communicate customer needs and expectations to other departments within Cybersixgill.
Responsibilities:
Owning and managing your customers’ life cycles:
Training and Onboarding of new customers.
Assure complete adoption and integration of products within the customer's environment.
Ensure customer retention and identify expansion opportunities.
Actively mitigate churn risks, and work to manage and eliminate such risks.
Serve as the voice of the customer to initiate and lead new processes within the company, while collaborating with other internal stakeholders (R&D, Product, Sales, and Intelligence).
Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.
Provide ongoing technical support to customers, addressing their concerns and requests.
Requirements:
Prior experience in customer-facing processes in SaaS & B2B environments
Excellent written and oral communication skills in English
Hands-on technical background, particularly with SaaS products and services
Strong team player with self-starter capabilities and a proactive approach
Advantages:
Previous experience in the Cyber Security industry including other customer-facing roles such as Intelligence Analysts, SDRs, Pre-sales, Customer Support
Previous experience in a Cyber Threat Intelligence Company - Strong Advantage
Spanish communication (written / oral) skills or proficiency in other languages
Expected travel - a few trips per quarter
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Customer Success Manager jobs in Washington, DC, United States
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