Customer Success Manager
Herndon, VA, United States
Deltek is looking for a highly organized and people-oriented Customer Success Manager to join our ever-growing team. Our Customer Success Team is a key component in keeping our clients happy and engaged with our dynamic offerings. If you like challenges and want a departure from a humdrum working environment this may be the right career for you!
Develop a trusted advisor relationship with customer such that all Deltek actions are closely aligned with the customer’s business goals and strategy via telephone and computer sales management of existing customers for a specific territory, with emphasis on total customer coverage, customer retention, and team achievement
Primary communicator with assigned customer base
Prepare business reviews
Schedule sessions (onsite vs. virtual) and confirming attendees and following up by summarizing meeting output and distribution of summary to attendees within 24 hours of the meeting
Build the business review deck or designing the flow of the demonstration tools in collaboration with the Pod leader
Capture the cloud consumption / usage data from Gainsight PX
Promote upcoming product at customer events
Track and compile customer sentiment analysis
Collaborate cross functionally to stay informed of active Sales or Services engagement with the customers
Understand Deltek offerings, be able to articulate their features and benefits, and provide appropriate solutions for a specific customer’s need while highlighting key features and functionality allowing the customer to execute their objectives, offering solutions to critical problems for your customer’s issues and needs
Conduct on-going account reviews to communicate best practices
Qualifications:
2+ years of experience in sales, a customer service field, or equivalent experience
Excellent time management and organizational skills
Gainsight and Salesforce experience required
Strong sales and listening skills for the purpose of obtaining the maximum information from customers, generating customer interest, and closing sales
Strong interpersonal skills with ability to adapt to varying situations and personalities
Self-motivated and proactive team member, who will utilize time efficiently, share knowledge, and be receptive to others’ ideas
Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing
Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage
This position requires US Citizenship in order to support contractual requirements
This is a Hybrid remote/in office position
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