Manager, Information Technology Client Services

Atlanta, GA, United States

Manager, Information Technology Client Services page is loaded Manager, Information Technology Client Services Apply locations Atlanta, GA time type Full time posted on Posted Yesterday job requisition id R-0000023167 Company Federal Reserve Bank of AtlantaAs an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S. economy and financial system. Your work will affect the economy of the Southeast, the United States, and the world. The work we do here is important, and how we do it is just as important as what we do. We live our values of integrity, excellence, and respect every day. We do the right thing, we do things right, and we treat people right. A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.

We are a dynamic hybrid workplace environment that requires at least 2 days a week in the office. Position Summary: Manages the delivery of IT Client Services in the Sixth District under the direction of the Business Technology & Security Leadership. Key responsibilities include but is not limited to; operations management; team leadership and staff development; project management and report tracking; stakeholder communication; research and development; and Federal Reserve System Liaison and Representative. This position is a key partner within the organization requiring extensive communication with colleagues, business stakeholders, national IT partners, and teams across the Federal Reserve System. This position will report to the Director, IT Client Services.

Key Responsibilities:

Operations Management – Manages the efficient, timely and quality delivery of IT services throughout the Sixth District of the Federal Reserve System (FRS). Supports the maintenance of all aspects of end user technology device and software life cycle. Monitors the implementation and distribution of both Common Office Environment (COE) standards and non-COE standards. Develops and maintains policies, standards, guidelines, and daily operational procedures for the Department. Assists Business Technology and Security (BTS) Leadership with formulation and management of the Department Budget.

Team Leadership and Staff Development – Leads a team of IT Client Services professionals. Mentors and coaches team. Manages staff performance and professional development by leading a culture that drives innovation, lead from where you are, diversity & inclusion, and continuous learning, including drafting performance appraisals and staff development plans. Provides input to and makes recommendations for compensation, recognition and staffing decisions. Responsible for planning, organizing and assessing internal and external training opportunities for team members.

Project Management and Report Tracking - Serves as a project manager for IT projects. Expectations include but are not limited to generating project plans, acquiring project resources, tracking project status, and communicating with stakeholders. Maintains the Department calendar, tracks and dispatches all periodic reports and actions that the Department must fulfill.

Stakeholder Communication - Communicates with and reports to all stakeholders, including senior management and Bank departments ensuring the resolution of outstanding issues.

Research and Development – Identifies emerging technologies, products, processes, or practices that could contribute to the Department, District, or Federal Reserve System technology capabilities or efficiencies. Conducts research on IT trends and solutions and may create and analyze reports for the District and the Federal Reserve System.

Federal Reserve System Liaison and Representative - Frequently liaise with responsible technology organizations/groups across the Federal Reserve System (FRS) to gather information, share best practices and promote the activities of the Department. Provide meaningful contributions and serve in leadership positions on FRS technology workgroups. Represents the Department during absences of senior leadership and participates in internal and external events at the discretion of leadership.

Other duties as assigned or requested

Education: Associate's Degree or 2 years equivalent experience; Bachelor's Degree preferred

Experience:  8+ years preferred

Qualifications:

Service Management tool, like ServiceNow

Networking and Wireless

IT Security

Information Technology Disciplines

ITIL

Microsoft Office Suite

Project Management, PMP preferred

People Leadership experience - developing, managerial courage, decision quality, directing others, strategic agility, priority setting, motivating others, interpersonal savvy, and communicate effectively

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

Comprehensive healthcare options (Medical, Dental, and Vision)

401K match, and a fully funded pension plan

Paid vacation and holidays; flexible work environment

Generously subsidized public transportation

Annual tuition reimbursement

Professional development programs, training and conferences

And more…

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Work Shift First (United States of America) The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Privacy Notice

OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.

OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.

Why Our People Choose Us:

Our reputation precedes us

There will always be room for personal growth

Our people are first

You’ll find the right balance

Your responsibilities will be meaningful

We hope that you will be our future colleague.

#J-18808-Ljbffr