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Audubon Companies
Metairie, LA, United States
External Description Audubon is currently seeking temporary Help Desk / Service Desk Analyst to join our Team in our Metairie, LA office. The Help Desk / Service Desk Analyst will support over the phone, through remote management tools and directly to end users. The ideal candidate is a team player with excellent interpersonal skills who is willin
Job Source: Audubon CompaniesPiper Companies
New Orleans, LA, United States
Zachary Piper Solutions is seeking an Enterprise Service Desk Representative on a critical mission supporting The Department of the Navy, on a 5+ year federal contract based out of New Orleans, LA. The Enterprise Service Desk representative provide end-user desktop support across numerous Marine Corps installations worldwide. Location : Kan
Job Source: Piper CompaniesLeidos
New Orleans, LA, United States
Description Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurit
Job Source: LeidosSt Thomas Community Health Center
New Orleans, LA, United States
Patient Services Associate - Front Desk At St. Thomas Community Health Center our mission is to provide culturally competent healthcare of the highest quality, regardless of the patient’s ability to pay. We foster relevant research and educational activities directed toward achieving health initiatives that reduce health disparities in our co
Job Source: St Thomas Community Health CenterInsight Global
New Orleans, LA, United States
Job Description Insight Global is looking for a Service Desk Specialist to support their Federal client in a 24x7 environment. This person should be comfortable answering phone calls and resolving level 1 tickets while maintaining good customer service skills to support their customer. This person should possess an active Security Clearance, a Sec
Job Source: Insight GlobalTandem Physical Therapy
Metairie, LA, United States
Are you comfortable talking to strangers? Are you a self-starter? Is being organized high on your priority list? If so, we think you'd be a great fit for us. We are looking for someone who can multi-task and prioritize projects in a timely manner. Someone who can communicate effectively with people from all different backgrounds, both written and v
Job Source: Tandem Physical TherapyInsight Global
New Orleans, LA, United States
Job Description Insight Global is looking for a Service Desk Specialist to support their Federal client in a 24x7 environment. This person should be comfortable answering phone calls and resolving level 1 tickets while maintaining good customer service skills to support their customer. This person should possess an active Security Clearance, a Sec
Job Source: Insight GlobalAimbridge Hospitality
Harahan, LA, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3
Job Source: Aimbridge HospitalityMetairie, LA, United States
External Description
Audubon is currently seeking temporary Help Desk / Service Desk Analyst to join our Team in our Metairie, LA office. The Help Desk / Service Desk Analyst will support over the phone, through remote management tools and directly to end users. The ideal candidate is a team player with excellent interpersonal skills who is willing to assist in all areas.
PRIMARY RESPONSIBILITIES
Provide direct, telephone and remote desktop support to internal company computer users in a courteous and professional manner following established procedures
Installation, maintenance and support of computer systems to ensure maximum up time and optimal refresh intervals
Capture and deploy system images
Set up and maintenance of Active Directory accounts
Record all support activities in the Service Desk ticketing system to ensure complete capturing of actions and results
Understand and comply with all applicable Service Level Agreements, policies and procedures
Monitor all available problem ticket entry points to ensure tickets are being addressed efficiently
Integrate with 3rd party deployment and support providers as required
Complete other duties as assigned
EXPERIENCE AND SKILLS REQUIREMENTS
Bachelor's degree preferred, but not required.
Requires 2+ years of help desk technician experience.
The minimum experience for this position is 1 year of relevant experience in a Service Desk environment.
Experience with Active Directory account creation password resets.
Experience supporting and setup of Smart Phones.
Experience using ticketing software.
Proven track record of maintaining an 85-95% first call resolution rate.
No Recruiters, please!
Equal Opportunity Employer/Veterans/Disabled
Working at Audubon
Client-focused. People-powered. Safety-driven.
The Audubon Family of Companies provides professional consulting solutions to the energy industry. For over 25 years, our proven reputation for operational excellence and dedication to client satisfaction has helped us become a leading service provider to some of the biggest names in oil and gas. Our team of over 1,000 of the country's top professionals can deliver a full range of consulting services, from EPCM to field solutions and operational support.
At Audubon we are always growing, though we never lose sight of our commitment to excellence. Our focus on flexibility and our demand for unsurpassed quality control over continue to guide our growth as they have since our inception. We realize that service goes beyond plugging in a professional skill set. Service means flexibility. Service means understanding and solving project challenges in dynamic environments. Service means communication. We pride ourselves on providing the service of the quality which allows us to implement efficient solutions that deliver immediate value and long-term returns.
Our dedication to people requires an equal dedication to safety. Our rigorous safety program helps us maintain a safe and incident-free work environment from the desktop to the pipeline trench. Our people drive the quality and efficiency that have established Audubon as a leader in the oil and gas industry - their growth and safety are at the core of our business.
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Service Desk Analyst jobs in Metairie, LA, United States
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