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Customer Service Representative

Santa Monica, CA, United States

Location: Santa Monica, CA, United States,

Department : Operations, Type: Full Time

Customer Service Representative

Role Summary

We are looking for Customer Service Representatives to join our team. As a Customer Service Representative, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience. The ideal candidate can interact with new customers while remembering returning guests and making the customer feel welcomed and valued.

Key Results Area

Assist guests with managing their accounts

Navigate between multiple and concurrent computer applications, including phone, chat, and email

Provide customer service when problems arise and help to find solutions

Adaptability to the fluctuating needs of the business

Assist customers by always providing exceptional customer service

Complete all training as assigned by management

Manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing

Skills & Qualifications

High School Diploma or equivalent

Sound judgment and decision making

Computer proficiency within a Microsoft Windows environment, specifically Microsoft Office

Prior customer service experience required

Excellent verbal, written, and interpersonal communication skills

XPDEL, Inc. is committed to an inclusive workplace that does not discriminate against race,nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, orgender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOCEmployer.

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Customer Service Representative jobs in Santa Monica, CA, United States

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