Service Desk Technician
Houston, TX, United States
THIS IS AN ONSITE POSITION. MUST LIVE NEAR HOUSTON, TX.
Do you strive to enthusiastically go the extra mile? Do you give your very best to your clients AND your team? If so, keep reading …
We are currently searching for a Service Desk Technician who desires to advance his/her career by bringing talent to a dynamic, high functioning team that is focused on serving others. As a Service Desk Technician supporting multiple clients, you will provide remote IT support, as well as perform occasional project implementation work.
Enable Resource Group is a privately held company that provides technology services primarily to churches and service-related nonprofit organizations. We have grown our business over the past twenty years by providing sound technology solutions and excellent customer service; our mission is to "Change Lives by Serving Those Who Serve."
Required Skills:
Proven ability to provide technical-world class service to clients and team members (Service attitude a must!)
Excellent verbal and written communication skills to technical and non-technical end users
Well organized and strong time management skills
Self-driven and able to work with little supervision
Ability to work and collaborate as part of a team
Proven ability to follow processes and document issues/resolutions accordingly
1-2 years in an IT support role troubleshooting tier I – tier II tickets with a mid to large sized company
Working knowledge of electronic ticketing systems
Working knowledge of current Windows OS
Current experience supporting Microsoft 365 applications
Proven knowledge with creating and managing users, groups, and objectives within Active Directory
Ability to undergo and pass a background check in accordance with state and federal laws.
Our wish list: Understanding of PowerShell and/or other scripting languages
Working knowledge of MS Azure
Basic networking concepts such as DHCP, DNS, TSCP/IP and IP routing
MacOS experience
Working experience with ConnectWise
Professional certifications: A+, Net+, MCSE, MCSA
What we offer: Fantastic company culture
Great work/life balance (8am-5pm, Monday – Friday); No on-call rotation
Competitive salary (This position is salaried, not hourly!)
Competitive health benefits (one of our medical plans is free for employees)
Generous PTO beginning day 1 (as well as all major holidays)
401k with a match
Opportunities for advancement and continued growth
And much more!
No calls please.