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AZZ
Houston, TX, United States
AZZ Corporate - Houston, Texas Service Desk Technician About AZZ Inc. AZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance t
Job Source: AZZPrecoat Metals
Houston, TX, United States
Company Description AZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance the longevity and appearance of buildings, products a
Job Source: Precoat MetalsEnable Resource Group
Houston, TX, United States
THIS IS AN ONSITE POSITION. MUST LIVE NEAR HOUSTON, TX. Do you strive to enthusiastically go the extra mile? Do you give your very best to your clients AND your team? If so, keep reading … We are currently searching for a Service Desk Technician who desires to advance his/her career by bringing talent to a dynamic, high functioning team that is f
Job Source: Enable Resource GroupWellbore Integrity Solutions
Houston, TX, United States
Wellbore Integrity Solutions is seeking a highly motivated and experienced Global Service Desk Manager to manage our service desk operations. The successful candidate will be responsible for managing a team of full-time IT service desk technicians as well as remote service desk staff provided by a third-party vendor. The ideal candidate should have
Job Source: Wellbore Integrity SolutionsThe Menninger Clinic
Houston, TX, United States
Key Functions: 1. Work with customers for all calls, emails, and walk up requests; Clearly, thoroughly and accurately document all pertinent information, including full details of the nature of the problem or request, categorization, prioritization and callers’ correct information. Resolve incidents and service requests where possible and practica
Job Source: The Menninger ClinicBuchanan Associates
Houston, TX, United States
Job Title: IT Help Desk Specialist Job Overview: The IT Help Desk Specialist will serve as the first point of contact for end users seeking technical assistance over the phone or via email. This entry-level role will involve responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Respo
Job Source: Buchanan AssociatesArgus Media
Houston, TX, United States
Service Desk Analyst Location: Houston, Texas About Argus Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquarte
Job Source: Argus MediaFranklin Fitch
, TX, United States
Service Desk Agent (L2) | 6 mo Contract, W2 | Rate DOE | Remote, Texas Are you an aspiring IT professional looking to promote their career? Do you want to have access to cutting-edge AI technologies to build on your foundational skills? Our client is looking for a motivated individual to join a technical team in their new partnership with a Digi
Job Source: Franklin FitchHouston, TX, United States
Classification: Exempt
Job Summary: The IT Service Desk Technician position is an important and visible role which reflects the support the IT Department provides to the Doggett user community. The Service Desk operates with a central phone number and central email address, working as a team to address a wide range of incidents and service requests. The Service Desk technicians are the first line of defense for the IT Department, providing first call resolution as frequently as possible and engaging Level 2 and Level 3 support teams when required.
Essential Functions
Strong customer service orientation and working knowledge of customer service best practices
Excellent listening and interpersonal skills
Good written and oral communication skills
Strong troubleshooting methodology
Ability to effectively prioritize and execute tasks in a high-pressure environment based on business need and managerial directives
Excellent understanding of the organization’s goals and objectives
Working knowledge of computer hardware (desktops, laptops, peripherals, etc.)
Working knowledge of current Microsoft operating systems used by Doggett
Working knowledge of current Microsoft Office products/Office 365
Basic WAN/LAN knowledge.
Basic telecommunications knowledge.
Basic understanding of TCP/IP protocol suite.
Understand the process of procurement, provisioning and support of mobile devices
Must be available to work any shifts specified between coverage hours 7am-6pm CST
Provide all levels of helpdesk support which ranges from “how to” assistance to incident resolution.
Maintain, update and resolve incidents and requests through the Service Desk ticketing system
Support the design, installation, maintenance and administration of all internal computer systems.
Assist with basic configuration, monitoring, maintenance and analysis of end-user computer equipment and network peripherals, including personal computers, printers, cell phones, etc.
Troubleshoot complex issues which involve multiple and departments, both technical and non-technical.
Work on multiple projects/tasks simultaneously while supporting the day-to-day retail and corporate office operations.
Stay current with system information, changes and updates.
Create and update documentation for both internal IT and end user usage.
Oversee and sometimes execute the installation of data and phone cabling infrastructure for moves, additions and changes.
Provide end-to-end support for remote users which will require general knowledge of VPN connections and internal remote support tools
Assist Infrastructure and Telecom analysts with networking/WAN tasks and developing permanent solutions.
Adhere to Doggett policies, procedures and processes.
Work to a specifically defined set of targets and objectives.
Promote and possibly recommend new business solutions to Doggett.
Perform all other duties as assigned by management in a professional and efficient manner
Qualifications High School or GED required; Bachelors in Computer Science or related field preferred
Minimum 3 years of Information Technology experience preferred
Travel Requirements Little to no travel required.
Physical Requirements Ability to lift up to 25 pounds
Environmental Conditions: This position will work in an air-conditioned office, but may be required to conduct business outdoors with customers as needed
The I T Service Desk Technician must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.
Doggett is an Equal Employment Opportunity Employer
IT Service Desk Technician jobs in Houston, TX, United States
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