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Wellbore Integrity Solutions
Houston, TX, United States
Wellbore Integrity Solutions is seeking a highly motivated and experienced Global Service Desk Manager to manage our service desk operations. The successful candidate will be responsible for managing a team of full-time IT service desk technicians as well as remote service desk staff provided by a third-party vendor. The ideal candidate should have
Job Source: Wellbore Integrity SolutionsHBK CPAs & Consultants
Humble, TX, United States
Senior Support Technician Onsite Houston, TX M-F 8-4:30 or 8:30-5:00 1/2 hour lunch - 4 days a week onsite Friday you can work from home Senior Support Technician Vertilocity is one of the nation’s first and leading managed services providers. We serve clients across the country, and our client base is growing substantially. As we grow, we contin
Job Source: HBK CPAs & ConsultantsDoggett
Houston, TX, United States
Classification: Exempt Job Summary: The IT Service Desk Technician position is an important and visible role which reflects the support the IT Department provides to the Doggett user community. The Service Desk operates with a central phone number and central email address, working as a team to address a wide range of incidents and service requ
Job Source: DoggettMcLane Intelligent Solutions
Houston, TX, United States
The McLane Intel help desk team creates ongoing value for our clients by providing quick, effective, and intelligent solutions for their technical issues. By ensuring the stability of our client's systems and assisting clients in time of need, the Help Desk Technician provides support and engages closely with our project and escalation teams to pro
Job Source: McLane Intelligent SolutionsPGAL
Houston, TX, United States
PGAL is a leading design and engineering firm specializing in architecture, interior architecture, engineering, and planning for a diverse group of public and private sector clients. Our culture is energetic, collaborative, and open and offers the opportunity to work on a wide range of project types. PGAL is an ideal place to build a career. We ar
Job Source: PGALWalter P Moore
Houston, TX, United States
Responsibilities As a Senior Desktop Support Analyst, qualified candidates will serve as Level 2 support for PC Help Desk issues. They will be charged with ensuring issues are solved the first time and in a timely manner by monitoring, analyzing, and evaluating the performance of Help Desk resources. The Senior Desktop Support Analyst will develop
Job Source: Walter P MooreRittal
Houston, TX, United States
Help Desk Technician – Bilingual (Spanish) Rittal, LLC has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high efficiency, high-density power management, and climate control systems for ind
Job Source: RittalAZZ
Houston, TX, United States
AZZ Corporate - Houston, Texas Service Desk Technician About AZZ Inc. AZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance t
Job Source: AZZHouston, TX, United States
Key Functions:
1. Work with customers for all calls, emails, and walk up requests; Clearly, thoroughly and accurately document all pertinent information, including full details of the nature of the problem or request, categorization, prioritization and callers’ correct information. Resolve incidents and service requests where possible and practical. Follow up with service providers and internal escalation points to ensure effective and timely resolution in accordance with service level targets.
2. Provide installation and support services for all hardware and software, Windows computers, Macintosh computers, mobile devices, network equipment, telephones, televisions, AV equipment, printers, scanners, fax machines, etc. Assist with small office moves; primarily computer and telephone system disconnects/reconnects.
3. Set-up, install and troubleshoot supported computer platforms, software applications and perform basic diagnostics including but not limited to connectivity, printing, scanning and network share access issues.
4. Create, maintain and disable user accounts and groups across email, proprietary software and phone systems including requests for password resets, hardware diagnostics, desktop releases and updates across peripherals
5. Provision IT resources for new hires including setup, breakdown and configuration of workstations as well as working with HR and Supervisor of Technical Support Services during employee onboarding and off-boarding processes.
6. Fully Document all relevant information including the impact to the customer, problem symptoms and status information in a timely fashion, and assign appropriate priority in the service desk system. Resolve as many incidents and requests as possible without reassignment/escalation and within service desk time parameters, using documented procedures, and available tools.
7. Maintains skills as technology and implementations evolve and as Menninger Clinic adds and expands its service offerings
8. Installs, tests, repairs, and upgrades network cabling and connectors infrastructure (copper, fiber, and others) for data networks inside offices, within buildings, between buildings, and at remote sites; documents accurately all changes. This work includes managing vendors to complete cabling work.
Education: Required: High School Diploma
Preferred: Bachelor’s degree in MIS, CS or related field
License/certification: Required: None
Preferred: CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco Certified Entry Networking Technician (CCENT), Microsoft Certified Solutions Associate (MCSA), ITIL V3 Foundations (IT Service Management), VMware Certified Associate (VCA), Help Desk Institute Customer Service Representative (HDI-CSR)
Experience: Required: 6 months or more experience in desktop, mobile computing and/or network, including problem analysis/resolution, and installation. Strong knowledge and experience of network server installation/maintenance, microcomputer hardware/software support, switch configuration, WAN management and PBX Telephony.
Preferred: Experience with supporting two or more data or voice networking products (switches, PBX, and wireless)
Preferred: Data center and server management experience preferred. Healthcare experience preferred.
IT Service Desktop Technician I jobs in Houston, TX, United States
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