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alliantgroup, LP
Houston, TX, United States
alliantgroup, LP is currently experiencing explosive growth! As a national consulting firm focused on being the voice to the middle market, our mission is simple: Strengthening American businesses. How do we do this? We hire the brightest talent with the most diverse backgrounds who are passionate about making a difference. It's fun to work in a c
Job Source: alliantgroup, LPDYOPATH
Houston, TX, United States
Job Description Job Description DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer
Job Source: DYOPATHArgus Media
Houston, TX, United States
Service Desk Analyst Location: Houston, Texas About Argus Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquarte
Job Source: Argus MediaAZZ
Houston, TX, United States
AZZ Corporate - Houston, Texas Service Desk Technician About AZZ Inc. AZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance t
Job Source: AZZFranklin Fitch
, TX, United States
Service Desk Agent (L2) | 6 mo Contract, W2 | Rate DOE | Remote, Texas Are you an aspiring IT professional looking to promote their career? Do you want to have access to cutting-edge AI technologies to build on your foundational skills? Our client is looking for a motivated individual to join a technical team in their new partnership with a Digi
Job Source: Franklin FitchEnable Resource Group
Houston, TX, United States
THIS IS AN ONSITE POSITION. MUST LIVE NEAR HOUSTON, TX. Do you strive to enthusiastically go the extra mile? Do you give your very best to your clients AND your team? If so, keep reading … We are currently searching for a Service Desk Technician who desires to advance his/her career by bringing talent to a dynamic, high functioning team that is f
Job Source: Enable Resource GroupPenn Foster Inc
Houston, TX, United States
Practice Group / Department: IT Global Service Desk Job Description We are a global law firm with a powerful strategic focus and real momentum. Our industry-focused strategy is seeing us take on pioneering work in places that others have yet to reach. Our shared values define our culture and our workplace. You will find us to be unusually colleg
Job Source: Penn Foster Incalliantgroup, LP
Houston, TX, United States
alliantgroup, LP is currently experiencing explosive growth! As a national consulting firm focused on being the voice to the middle market, our mission is simple: Strengthening American businesses. How do we do this? We hire the brightest talent with the most diverse backgrounds who are passionate about making a difference. It's fun to work in a c
Job Source: alliantgroup, LPHouston, TX, United States
Wellbore Integrity Solutions is seeking a highly motivated and experienced Global Service Desk Manager to manage our service desk operations. The successful candidate will be responsible for managing a team of full-time IT service desk technicians as well as remote service desk staff provided by a third-party vendor. The ideal candidate should have experience in managing a service desk that supports a large user base and is familiar with Microsoft products such as MS365 suite of solutions including O365. The candidate should also have experience in providing direct support for VIP users such as the CEO, CFO, etc.
Responsibilities :
Manage the daily operations of the service desk, ensuring that all service requests and incidents are resolved in a timely and efficient manner.
Ensure consistent delivery of SD services/SD approach across the globe; drive global standards.
Manage a team of full-time IT service desk technicians as well as remote service desk staff provided by a third-party vendor.
Ensure that all service desk staff are trained and equipped to provide excellent customer service.
Ownership of the Onboarding, IT User Change, and Offboarding of EMPs/EXTs
Including accurate provisioning of software licenses
Ensure that all end user IT assets are accounted for and updated in ITAM.
Ensure desktop devices are maintained and up to date on patches and critical updates.
Develop and implement service improvement initiatives to enhance the quality of service provided by the service desk.
Develop Service Desk KPIs and Develop an internal WIS IT SLA for ticket resolution (# of tickets resolved/total).
Create and present monthly Service Desk status report to be presented to IT management and the VP of IT.
Collaborate with WIS Cyber Security Team on items that may affect our environment and/or has the potential to increase SD ticket count.
Manage complaints, suggestions, and compliments from customers.
Serve as the face of the organization to customers.
Provide direct support for VIP users such as the CEO, CFO, etc.
Requirements : Bachelor’s degree in computer science, Information Technology, or a related field or 5+ years of IT support experience.
2+ years of experience in managing a service desk that supports a global user base.
Experience in managing a team of full-time IT service desk technicians as well as remote service desk staff provided by a third-party vendor.
Familiarity with Microsoft products such as MS365 suite of solutions including O365.
Excellent communication and customer service skills.
Ability to work under pressure and meet tight deadlines.
Vendor management
IT end user asset management
Basic network troubleshooting
Microsoft Operating Systems
Nice to have: Infrastructure experience
Windows server/Hyper-V
Cisco/Aruba/FortiNet switch/firewall experience
Global Service Desk Manager jobs in Houston, TX, United States
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