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Money Fit by DRS
Washington, DC, United States
OPEXUS is seeking a Director of Customer Success to join our team and help provide cutting-edge technology and exceptional customer service across the globe. The Director of Customer Success leads a team of advocates responsible for shaping exceptional experiences throughout the customer lifecycle. The Director will build a signature, streamlin
Job Source: Money Fit by DRSTurning Point Global Solutions
Rockville, MD, United States
We are seeking a highly experienced individual to join our expanding team as a Director of Customer Success. In this role, you will serve as a strategic customer support point of contact possessing specialized expertise in telecom and porting. The ideal candidate will have over 15 years of experience and expertise in the telecommunications industry
Job Source: Turning Point Global SolutionsGilder Search Group
Rockville, MD, United States
Turning Point Global Solutions - Rockville, Maryland We are seeking a highly experienced individual to join our expanding team as a Director of Customer Success. In this role, you will serve as a strategic customer support point of contact possessing specialized expertise in telecom and porting. The ideal candidate will have over 15 years of expe
Job Source: Gilder Search GroupTurning Point Global Solutions
Rockville
Job Description Job Description We are seeking a highly experienced individual to join our expanding team as a Director of Customer Success. In this role, you will serve as a strategic customer support point of contact possessing specialized expertise in telecom and porting. The ideal candidate will have over 15 years of experience and expertise
Job Source: Turning Point Global SolutionsLevel Access
Arlington, VA, United States
Level Access is a dynamic and rapidly expanding SaaS company that specializes in Digital Accessibility. Our innovative solutions empower businesses to ensure digital properties are inclusive and accessible. With a commitment to excellence, we are dedicated to providing exceptional value to our clients. As the Director of Customer Success, you will
Job Source: Level AccessWater Environment Federation
Alexandria, VA, United States
Water Environment Federation WEF How This Position Contributes to the Team The Director, Customer Success reports directly to the Managing Director, Business Development, Corporate Sales & Industry Relations and is responsible for managing WEF’s Customer Success Team (CST). The CST is the primary point of contact for corporate partners and custom
Job Source: Water Environment FederationInizio Partners
Tysons, VA, United States
CLIENT Our client is a fast-growing leader in the Data Privacy industry. Their patented hybrid artificial intelligence technology is currently used by Fortune 500 companies to help protect customer/consumer data and also comply with privacy laws around the world. ROLE We are currently recruiting a Director of Customer Success who will be respons
Job Source: Inizio PartnersAINS LLC DBA OPEXUS
Washington
Job Description Job Description OPEXUS is seeking a Director of Customer Success to join our team and help provide cutting-edge technology and exceptional customer service across the globe. The Director of Customer Success leads a team of advocates responsible for shaping exceptional experiences throughout the customer lifecycle. The Directo
Job Source: AINS LLC DBA OPEXUSReston, VA, United States
Job Summary
We are seeking a highly experienced and strategic Senior Director of Client Success to join our growing team. The ideal candidate will play a crucial role in ensuring the overall satisfaction and success of our clients by overseeing client relationships, understanding their needs, and driving the adoption of our software product. As the Senior Director of Client Success, you will lead a talented team and collaborate with cross-functional departments to drive customer-centric initiatives.
Responsibilities
Client Relationship Management:
Build and maintain strong, long-lasting executive level relationships with key clients.
Understand clients' business objectives and align them with our software solutions.
Act as the main point of contact for escalated client issues and resolutions.
Cross-Functional Collaboration:
Collaborate with sales, product development, and other cross-functional teams to ensure a cohesive client experience.
Advocate for client needs and feedback within the organization.
Maintain awareness of both the external and internal competitive landscape, opportunities for expansion, customers, markets, new industry developments and standards
Team Leadership:
Lead and inspire a high-performing team of Client Success Managers.
Lead your team, through creating and executing a cohesive strategy with tangible goals, consistent performance, and tracking of key metrics to drive retention and expansion
Provide mentorship, guidance, and support to ensure the team's success.
Foster a culture of continuous improvement and customer-centricity.
Client Advocacy:
Champion the voice of the customer internally to influence product development and enhancements.
Work closely with the sales and marketing teams to drive client advocacy and referenceability.
Client Success Strategy:
Develop and execute a comprehensive client success strategy aligned with the company's goals.
Collaborate with product management to ensure client feedback is incorporated into future product iterations.
Metrics and Reporting:
Establish and monitor objectives to measure client success and satisfaction.
Provide regular reports and updates to the executive team on client engagement and retention.
Customer Onboarding and Training:
Oversee the onboarding process for new clients, ensuring a smooth transition and effective implementation.
Work closely with the training team to create programs to enhance client understanding and utilization of our software.
Requirements
Proven experience in a senior leadership role within Client Success or Account Management.
Exceptional communication and interpersonal skills.
Strategic thinker with the ability to drive results and exceed client expectations.
Demonstrated success in building and leading high-performing teams.
Deep understanding of SaaS products.
Preferred Qualifications
Bachelor's degree in Accounting, Business, Marketing, or a related field preferred.
Strong background in the lease accounting software industry.
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Senior Director of Customer Success jobs in Reston, VA, United States
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