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Information Technology Engineer

, CA, United States

Information Technology Engineer Job ID: 1638

Location: Cupertino, CA

Type: Permanent

Status: Closed

Key Skills: Red Hat, Linux administration, network configuration, X windows, database products, security, disk/RAID/SAN

Description:

Key Objectives

- Leverage broad technical knowledge to provide IT support of key business objectives including but not limited to organizational growth and customer engagement activities

- Provide local and remote support at the technical level to all internal staff across three physical offices

- Work to maximize employee effectiveness and efficiency in utilizing implemented technology through training sessions and documentation

- Maintain positive relations through a friendly, approachable demeanor, and in providing exceptional customer service to all staff

- Develop IT infrastructure and training to broaden the reach of IT while maximizing the number of internal customers that can be supported per IT engineer Specific Responsibilities

- Handle support requests via IT trouble ticketing system - Support all IT resources including Email, VoIP, Workstations/Laptops, OS, Network Connectivity, VPN, and server clusters

- Maintain documentation of IT-related assets

- On-site and Off-site troubleshooting, diagnosis, and repair - Design smart technical solutions to solve problems and meet objectives

- Make recommendations for improvements to IT systems

- Create documentation and knowledge base articles

- Provide training to staff on utilizing IT products and services

- Review internal design and specification documents to provide customer perspective

- Continually increase knowledge of new IT technologies - Participate in the Agile process Scrum

Requirements: - In depth knowledge of Red Hat Enterprise Linux system administration including installation and configuration, disk/RAID/SAN configuration, network configuration, X windows display drivers, and general troubleshooting

- Sufficient knowledge and experience to effectively install, configure, and troubleshoot Microsoft Windows workstation and server operating systems.

- Experience implementing and/or supporting an integrated Windows/Linux server and workstation environment

- Experience with commercial database products such as MySQL, Oracle, DB2, Sybase, Informix, Postgres etc.

- Fundamental understanding of network and system security concepts

- UNIX scripting languages including shell, python, sed/awk, Perl

- Familiar with network diagnostic tools, TCP/IP, and Cisco access-network switching products

- Knowledge of clean structured cabling techniques

Required Experience -Minimum 5 years of recent, professional experience in hands-on IT support and engineering role

- Prior software start up experience

- Prior IT engineering experience

- BS or equivalent experience in a technical field (Computer Science preferred)

Internal Use: SponsoredJO

Requirement:

- Good interpersonal skills

- Can quickly grasp and learn new technologies - Able to remain calm and professional under high stress environment

- Can work with development engineers in an efficient and productive way

- Organized, methodical, and detail oriented with the ability to prioritize according to business requirements

- Ability to manage own schedule and work independently

- Ability to multi-task and manage competing priorities

- Motivated and committed to excellence

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