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Massey Services
Dallas, TX, United States
Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400
Job Source: Massey ServicesSolomon Page
Addison, TX, United States
Solomon Page has partnered with a well known, international retail brand seeking a talented Customer Service Specialist to join their team. This role will go for 6 months and is located in Dallas, TX. The perfect candidate will have SAP and/or Salesforce experience along with a high attention for detail. This position will be on site in the Dallas
Job Source: Solomon PageACP Int'l / SA-SO Signs Safety
Arlington, TX, United States
Job Title: Customer Service Specialist Reports to: Sales Manager Location: Arlington, Texas, 76011 This is a permanent, full-time position. Overview of Company ACP is an Employee Owned Company. Since 1986, ACP has manufactured high-quality products for utility, telecom, CATV, government and commercial applications. Our manufacturing capabiliti
Job Source: ACP Int'l / SA-SO Signs SafetyAmerican Income Life AO - Lindsey Stakset
Dallas, TX, United States
Are you ready to redefine your work-life balance while achieving extraordinary success? Join our fully virtual, work-from-anywhere team, where you can attain exceptional income without sacrificing precious family moments. Embrace the flexibility to tailor your working hours to fit the needs of both you and your loved ones. We're in search of dynami
Job Source: American Income Life AO - Lindsey StaksetAon
Dallas, TX, United States
Customer Service Specialist I Aon is a national membership marketing company that provides membership programs to a variety of industries including healthcare, retail, banking, consumer finance and member-based associations. Its leading program is a membership-based healthcare savings program designed to significantly reduce out-of-pocket medical
Job Source: AonFastSigns
Richardson, TX, United States
Do your friends and co-workers refer to you as a people person? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industr
Job Source: FastSignsCollabera
Irving, TX, United States
Description Home Search Jobs Job Description Customer Service Specialist Contract to Hire: Irving, Texas, US Salary: $32.00 Per Hour Job Code: 349138 End Date: 2024-06-07 Days Left: 7 days, 3 hours left Apply Position Details: Position: Customer Service Specialist Industry: Banking/Financial Services Job duration: 06 months ( Possible Exte
Job Source: CollaberaGlobal Technical Talent
Richardson, TX, United States
Customer Service Specialist Contract Duration 8+ Months Primary Responsibilities- The Customer Service Specialist will be making outbound calls to encourage dealers to sign up for classes Assist dealers with getting people registered, and dealing with challenges in the learning center And setting up tours of learning centers The Customer
Job Source: Global Technical TalentIrving, TX, United States
Job Type
Full-time
Description
RollKall is the law enforcement industry's only comprehensive off-duty management solution, bringing transparency to off-duty security by connecting every stakeholder in the process. We help connect our communities by fostering positive relationships among businesses, local police officers, and law enforcement agencies. RollKall makes it easy for businesses to hire off-duty police officers, for officers to find high-quality off-duty jobs near them, and for law enforcement agencies and coordinators to run world-class off-duty programs with technology that makes it easy and transparent for everybody.
Position Summary
The Customer Service Specialist will provide outstanding customer service to Law Enforcement Agencies (LEA), Law Enforcement Officers (LEO), Coordinators, and to Small / Medium Businesses (SMB). Working hand in hand with Customer Experience and Customer Support departments, the role will be in communication with Law Enforcement agencies, officers, and businesses organizing off-duty jobs between customers. As the role is understood, it is expected that this individual will assume responsibility for either a group of LEAs, RMS, or SMBs. This individual must adapt to change resulting from a fast growing and successful company and must fit culturally with our values. It is important to be honest, hard-working, and a thinker.
Responsibilities
Duties will include but are not limited to:
Managing job placements for officers and businesses as a liaison between both parties.
Technically knowledgeable of software tools.
Assuming full accountability for placement and control of service needs.
Relationship development with customers.
Providing customer feedback to all parties.
Facilitate activities of scheduling, booking, and canceling jobs for all parties.
Communicate customer feedback and actively evaluate comments to drive continuous improvement.
Backup team, cross train and rotate weekend support.
Cultural Fit: One Team (people first, trust each other, care, diversity and inclusion), Servant Leadership (do the right thing, question authority), Humbition (humility, ambition, think Big and have empathy for our users), and Deliver Results (bias for action, innovate, embrace change).
Tools and Languages: Zendesk, HubSpot, Slack, Trello and Jira.
Desired Qualifications Bachelor's degree or equivalent Service.
2+ years relevant or related customer success/Service software operations Service.
Understanding of law enforcement agencies, officers, coordinators.
Service in fast-growing SaaS business model.
Understanding of industry-related Customer Service operations, technologies and trends.
Required Qualifications 1+ years of relevant or related customer service software operations experience.
Service working extensively with customers in fast paced environments.
Excellent problem solving and technical skills.
Must be able to pull reports and have a good understanding of metrics used to measure success.
Willingness to learn details of Law Enforcement Agencies, Small / Medium Businesses Law Enforcement Officers and Managed Services for Law Enforcement.
Why You'll Love RollKall Technologies
Our jobs come with great benefits - including competitive healthcare, parental leave, ways to save for the future, and opportunities for career advancement. They include the following: Competitive wage paid bi-weekly, with overtime for more than 40 hours
Healthcare (medical, dental, vision, prescription drugs, FSA/HSA & Teledoc services)
Medical Advice Line
Maternity and Parental Leave
401(k) savings plan (
Paid Time Off (PTO)
Holiday pay opportunities
Basic life insurance
Disability insurance
RollKall Technologies is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Email Alert for Customer Service Specialist jobs in Irving, TX, United States
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