Customer Service Specialist
Dallas, TX, United States
Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.
Massey Services will be the leader in providing an environmentally responsible and superior service. Our Company will grow by adhering to the highest standards of performance and professionalism.
SUMMARY OF RESPONSIBILITIES
1. Project a Quality Image –
Look, Act and Sound Professional
2. Deliver Superior Customer Service –
Always be cheerful, courteous and follow through. Use every Customer interaction as an opportunity to build relationships.
3. Produce Accurate, Timely Records –
Produce quality work within deadlines.
4. Continually Learn –
Embrace every opportunity to learn and develop your skills.
JOB FUNCTIONS AND DUTIES:
DELIVER SUPERIOR CUSTOMER SERVICE:
Job responsibilities
- Manage and coordinate the schedules into our customer relation management software.
- Update accounts with new homeowner data.
- Perform administrative responsibilities including taking notes, preparing correspondence, and managing timed projects.
- Assist with billing, invoicing, and collections.
- Assist with special projects as assigned.
Requirements
- High School Diploma or GED at a minimum
- Previous experience with customer service on the phone
- Strong problem solving skills
- Proficient with Microsoft Office
- Ability to adapt to a changing environment
- Ability to handle multiple priorities
- Excellent computer, typing, and 10-key skills
- Time management talent and a sense of urgency
- Background checks will be completed on all candidates considered for hire.