Reservation Specialist
, MD, United States
Trimper Rides/Marty's Playland of Ocean City is looking to hire 2 skilled Reservation Specialists. Our ideal candidates are tech savvy and experienced in booking platforms such as Direct Booking and Airbnb.
Hours: Day/Evenings/Weekends Required
FLSA: Full-time Seasonal, Part-time Seasonal
Benefits:
Work at the beach!
Employee and family passes/discounts to our sister properties
Weekly paychecks
Flexible Schedules
Job Responsibilities:
First and last contact for our guests
Handle booking of reservations in person, by phone, website and Airbnb
Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout
Maintain reservation calendar to ensure reservation consistency and execution
Taking proper payments and or deposits and recording properly
Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
Maintain Binders for each unit with proper documents
Answering questions about the entire property, including sister locations
Work closely with the marketing team on all advertising materials, social media and special events.
Anticipating guest needs, and meeting or exceeding those needs
Responding to and resolving guest inquires and complaints
Coordinating with other departments to ensure guests feel well-cared for and valued.
This person should be very comfortable interacting with guests and potential clients in a highly professional manner
Coordinate housekeeping staff and oversee turnovers to ensure cleanliness standards are met
Checking and walking through units to confirm all have been cleaned thoroughly and ready for check ins.
Maintain inventory of rental supplies and replenish when necessary
Skills and Qualifications:
Attention to detail
Previous experience in reservations, Airbnb or property management
Excellent Customer service experience
Strong written and verbal skills
Skill using computer software programs including Airbnb, WRP, or other booking platforms
Highly motivated self-starter, a hard worker with a high energy level; a “doer” with a willingness to work hands-on in assisting customers and staff.
Knowledge of basic cash handling procedures
Ability to initiate and build relationships with customers and interact via telephone and in person with customers
Ability to maintain a high level of poise and professionalism in all circumstances
Physical Requirements:
Able to lift up to 50lbs.
Ability to go up and down flights of stairs multiple times a day
Ability to stand, walk, stoop, bend, and reach throughout your shift
#J-18808-Ljbffr