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Trimper's Rides
, MD, United States
Trimper Rides/Marty's Playland of Ocean City is looking to hire 2 skilled Reservation Specialists. Our ideal candidates are tech savvy and experienced in booking platforms such as Direct Booking and Airbnb. Hours: Day/Evenings/Weekends Required FLSA: Full-time Seasonal, Part-time Seasonal Benefits: Work at the beach! Employee and family
Job Source: Trimper's RidesU-Haul
Baltimore
Location: 8641 Pulaski Hwy, Baltimore, Maryland 21237 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Res
Job Source: U-HaulMaryland Department of Transportation
Baltimore, MD, United States
Reservation Clerk (TE) Salary $20.69 - $29.56 Hourly Location Baltimore City Job Type Temporary Job Number 8138-mta-4.22-wj Department Maryland Transit Administration Opening Date 07/26/2022 Description Benefits Questions Description Maryland Department of Transportation MARYLAND TRANSIT ADMINISTRATION Reservation Clerk (TE) Tempo
Job Source: Maryland Department of TransportationNextCar
Laurel
Job Description Job Description Description: Are you a people person motivated to serve others? Do you like engaging with others in a fast paced environment? Are you tired of being just another number that gets a paycheck? Our Reservation Sales Agents provide exceptional customer service when responding to customer inquiries while promoting the c
Job Source: NextCarC.S. Consulting
Baltimore, MD, United States
We're actively seeking an individual with a keen eye for detail and a customer-focused approach to join our team as an Internet-Based Hotel Reservations Coordinator. If you possess exceptional communication skills, exude warmth, and hold a genuine passion for hospitality, we warmly invite you to join our team today! Comprehensive training will be p
Job Source: C.S. ConsultingSpanish Peaks Mountain Club
Baltimore
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
Job Source: Spanish Peaks Mountain ClubResidence Inn Downtown Inner Harbor
Baltimore, MD, United States
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-en
Job Source: Residence Inn Downtown Inner HarborThe Ivy Hotel
Baltimore, MD, United States
The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is a proven team player with previous customer service experience, preferably within the hotel industry. Candidate must have excellent computer and communication skills in English (bi-lingual/multilingual is a plus). Candidate must be detail oriented, s
Job Source: The Ivy HotelBaltimore, MD, United States
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
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Reservations Agent
SUMMARY
The Reservations Agent serves as the voice of the hotel when guests first call or visit the property to inquire about booking. This role requires the Agent to take guest reservations in a professional and courteous manner.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards
Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
Accommodating in-house guest requests, ensuring a high level of guest satisfaction
Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence
Understanding the selling strategy for the hotel by knowing the status of room inventory and following it
Processing rooming lists accurately as well as all changes and cancellations for group reservations
Preparing group guest lists prior to arrival
Controlling and blocking rooms as well as pre-blocks for special groups
Ensuring that all reservations transferred to PMS or front office system are accurate
Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy
Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests
QUALIFICATIONS High school Diploma or equivalent required
Minimum of two (2) years' experience in a customer service role required
Previous experience working in an upscale hotel preferred
Excellent telephone etiquette and verbal and written communication skills required
Knowledge of Microsoft Office products such as Word, Excel, and Outlook required
PHYSICAL REQUIREMENTS
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 6 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Regional Reservations Agent jobs in Baltimore, MD, United States
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