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Metropolitan Water District
Los Angeles, CA, United States
As an IT Support Analyst I , you will provide customer assistance and support on software and hardware issues, which includes SCCM Software packaging and patching. You will coordinate reservations, loaning, and returning of equipment and will provide technical support to Metropolitan Board Employees as requested. Within this role you will have th
Job Source: Metropolitan Water DistrictLHH
, CA, United States
LHH Technology has partnered with an amazing non-profit organization whos mission centers around creating positive change within the community. They are seeking a entry level IT Specialist who will be responsible for basic computer networks, op systems and working with their users on a regular basis. Responsibilities Installs, configures, and mai
Job Source: LHHThe Phoenix Group
, CA, United States
Job Summary The Technical Support, AV & Desktop Specialist is responsible for providing direct, technical support and troubleshooting assistance to attorneys and staff. The Specialist will identify, research, track, monitor and resolve technical issues. Job Responsibilities • Resolves incoming requests for assistance from users experiencing problem
Job Source: The Phoenix GroupUnavailable
Los Angeles, CA, United States
The IT Support Analyst III will assist with user and system access within MWD's infrastructure and assign levels of privilege to system administrators. This position will also help with onboarding, creating and managing service accounts, the vaulting server, creating group policies and for issuing and revoking internal certificates, and deprovisi
Job Source: UnavailableCity of Torrance
Torrance, CA, United States
WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION. The City of Torrance recognizes the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference
Job Source: City of TorranceCity of Torrance, CA
Torrance, CA, United States
Salary : $79,310.40 - $106,329.60 Annually Location : Torrance, CA Job Type: Permanent Full-time Job Number: 24011525NS Department: Communication & Information Technology Opening Date: 01/18/2024 Closing Date: Continuous DESCRIPTION WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT IN ITS ENTIRETY BEFORE SUBMITTING AN AP
Job Source: City of Torrance, CAFour Seasons Hotels Limited
Los Angeles, CA, United States
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury wi
Job Source: Four Seasons Hotels LimitedSmart IT Frame LLC
, CA, United States
Hi, Greetings from Smart IT Frame, Hope you are doing well!!! Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it’s for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Co
Job Source: Smart IT Frame LLC, CA, United States
The GTS Office Lead role entails providing comprehensive hardware and software assistance to all members of the firm. This role involves maintaining, configuring, installing, and relocating computer hardware, while also acting as a focal point for addressing complex issues. The Engineer will be responsible for planning and executing projects in line with the objectives of the Global Technology Solutions (GTS) department. Office Leads will oversee the operation of office networks and IDF room, including managing vendor accounts, deploying network devices, and troubleshooting hardware issues. Additionally, they will play a pivotal role in onboarding new users by configuring, supplying, and providing training on the firm's hardware.
Primary Responsibilities
Address user issues logged through our ITSM tool, ServiceNow, and manage tickets throughout the resolution process.
Monitor and ensure timely resolution of all tickets in the queue, including escalations.
Handle the relocation, configuration, installation, and setup of computer equipment, operating systems, and application software.
Diagnose and resolve hardware and equipment failures.
Offer user support for Apple device hardware and management systems.
Maintain accurate equipment inventories.
Contribute to or execute projects as required, including conducting research and data collection.
Ensure workstations are protected against malware and facilitate antivirus updates.
Mentor Level I and II technicians and serve as an escalation point for complex issues.
Provide Audio Visual (AV) support for conference rooms and multi-location AV conferencing.
Conduct diagnostic checks on AV equipment and ensure its proper functioning.
Undertake any other duties as assigned.
Required Skills and Qualifications
Proficiency in troubleshooting and utilizing various technologies, including but not limited to Active Directory, antivirus software, Apple devices, Cisco Phones/Polycom, LAN/WAN/VLAN systems, MS Office Suite, printers, and Windows OS.
Experience in installing, configuring, and troubleshooting computer hardware.
Strong problem-solving abilities, particularly with Microsoft Office and typical desktop applications.
Excellent customer service and communication skills, with the ability to explain technical issues in simple terms.
Familiarity with Project Management processes and ITIL frameworks.
Willingness to share knowledge and mentor others.
Education and Experience
4-7 years of experience in computer hardware configuration and repair within a network environment.
At least 3 years of customer service-focused experience in end-user computer support.
High school diploma required; Associate's Degree in Computer Science or related field preferred.
A+ certification is a plus.
Additional Information
Physical requirements include the ability to lift and carry up to 30 pounds, and stand or walk for a minimum of 4 hours per day.
Flexibility to split time between offices in San Francisco and Menlo Park.
Availability to work outside standard business hours and participate in on-call shifts.
Salary Range $127,000-$130,000k
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Information Technology Support Team Lead jobs in , CA, United States
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