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Arrivia, Inc.
Scottsdale, AZ, United States
**Customer Experience Management Supervisor** at arrivia Scottsdale, AZ **About This Job:** The Customer Experience Management Supervisor provides leadership and support to the QEM & CEM team members, ensuring that the workload that is being assigned to each can be reviewed and that coaching, development and recognition is being provided con
Job Source: Arrivia, Inc.Upgrade, Inc.
Phoenix, AZ, United States
**Analyst, Customer Experience** Phoenix / Operations / Full-Time Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. O
Job Source: Upgrade, Inc.The Michael's Companies
Phoenix, AZ, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Phoenix-1925 E Camelback Rd Ste 132 time type Full time posted on Posted 3 Days Ago job requisition id R00255241 Store - PHX-CAMELBACK/COLLONADE, AZDeliver a customer centric shopping experience by managing and delivering eff
Job Source: The Michael's CompaniesOpenWorks
Phoenix, AZ, United States
About the Company Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancin
Job Source: OpenWorksARIZONA HUMANE SOCIETY
Phoenix, AZ, United States
Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes inno
Job Source: ARIZONA HUMANE SOCIETYValon Mortgage, Inc.
Tempe, AZ, United States
**Customer Experience Specialist** Tempe, AZ / Servicing Customer Experience / Full-time About the company Valons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, pr
Job Source: Valon Mortgage, Inc.Five Below Inc
Tempe, AZ, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Tempe, AZ 85282 time type Full time posted on Posted 23 Days Ago job requisition id JR39973 At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & H
Job Source: Five Below IncNational Kitchen + Bath Association
Scottsdale, AZ, United States
**Customer Experience Associate at** Scottsdale, Arizona Full-time **Job Description** Skills Experience Job Type Location Scottsdale, Arizona Posted about 13 hours ago Architectural Surfaces has been a worldwide leader in granite, marble, quartz, tile and soapstone supply, now in over twenty locations across the United Stat
Job Source: National Kitchen + Bath AssociationPhoenix, AZ, United States
** Customer Experience Supervisor**
**Job Category****:** e-Commerce **Requisition Number****:** CUSTO001731 Showing 1 location **Job Details**
**Description**
Online Components, a Master Electronics company, has an exciting career opportunity for a **Customer Experience Supervisor** who will report to the Customer Service Managerin Phoenix, AZ.
The ideal candidate will love developing, coaching, and supporting individuals at all stages of their careers; While ensuring workflows, escalations, and other processes best support our customer's needs. This role requires someone that can thrive in our ever-growing environment.
**People Responsibilities:**
* Lead and manage a team of 5+ customer experience representatives
* Effectively build productive working relationships with direct reports, peers, leadership, and other departments
**Supervisors Responsibilities:**
* Coach employees through effective feedback, this includes positive reinforcement and constructive feedback where needed
* Manage and document employee issues regarding attendance, performance, conduct, and deliver appropriate corrective action as needed
* Demonstrate effective people leadership for a team, including managing work schedules, managing to performance standards, and delivering feedback on all aspects of job performance
* Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
* Ensure Customer Service requests are resolved within company SLAs and through proper channels
* Play a key role in building and maintaining our team culture of being a family and helping each other grow and succeed, as well as creating a fun environment through our Company Core Values
* Emphasize the best overall approach and experience for our customers, suppliers, employees, and company
**Requirements:**
* High school diploma or GED
* Bachelor's degree in Business, Preferred
* 2+ years Customer Service Supervisor experience or background in a leadership role
* 3+ years of contact center / call center customer service experience
* Excellent communication and interpersonal skills
* Outstanding organizational and leadership skills
* Good knowledge of MS Office
**Why Master Electronics:**As a customer focused and driven organization, we offer attractive, competitive compensation and benefits including, medical, dental, life, paid time off, 401k match and an EAP program as well as an opportunity to grow with the company.
**Master Electronics** has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude.
Headquartered in Phoenix, AZ, **Master Electronics** is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how **Master Electronics** has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers.
**Master Electronics**, a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, **Master Electronics** prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational program.
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Customer Experience Supervisor jobs in Phoenix, AZ, United States
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