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Qonten
San Francisco, CA, United States
**Customer Support Specialist** - | Sun, 09 Jan 2022 01:07:35 GMT Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. Develop an in-depth knowledge of the Klaviyo platform. If you're a close but not exact match with the description, we hope you
Job Source: QontenSUPPORT PARENTSGISP
San Francisco, CA, United States
Company Overview Casetext has led innovation in legal AI since 2013, applying cutting-edge AI to the law to create solutions that enable attorneys to provide higher-quality representation to more clients, enhance efficiency and accuracy, and gain a competitive advantage. Our leadership and contributions in legal AI have been recognized worldwide, i
Job Source: SUPPORT PARENTSGISPLevelpath
San Francisco, CA, United States
Customer Support Specialist San Francisco, CA About You You love to tackle problems and build solutions. When intrigued by an idea, you focus your energy and dedicate your mind to learn everything you can about it, quickly! Then, you figure out how to apply what you've learned to the issue at hand and propel it forward. Facing big challenges hea
Job Source: LevelpathUnit21, Inc.
San Francisco, CA, United States
At Unit21, we strive to protect businesses against adversaries engaging in money laundering, fraud, and other sophisticated risks by offering a no-code toolset to model, detect, and remediate suspicious activity. Our customers range from large Fortune 500 companies to high-potential, pre-launch startups. In 2020, customers uncovered over $80m in la
Job Source: Unit21, Inc.PocketSuite
San Francisco, CA, United States
[Full Time] Customer Support Specialist at PocketSuite (United States) | BEAMSTART Jobs Customer Support Specialist PocketSuite United States Date Posted 26 Jun, 2022 Work Location San Francisco, United States Salary Offered $45000 $55000 yearly Job Type Full Time Experience Required 1+ years Remote Work Yes Stock Options Yes Vacancies 1 available
Job Source: PocketSuiteLevelpath
San Francisco, CA, United States
Customer Support Specialist San Francisco, CA About You You love to tackle problems and build solutions. When intrigued by an idea, you focus your energy and dedicate your mind to learn everything you can about it, quickly! Then, you figure out how to apply what you’ve learned to the issue at hand and propel it forward. Facing big challenges hea
Job Source: LevelpathThurrockopportunities
Palo Alto, CA, United States
Jobs **Customer Support Specialist** Radancy Fobbing, Stanford-Le-Hope by **IT Jobs** Category **Description** Radancy thrives off the success of our customers, and we're looking for customer-focused, results-driven Customer Support Specialists to join our Global Customer Support Team. Were looking for someone who will be the fi
Job Source: ThurrockopportunitiesMudflapinc
Palo Alto, CA, United States
**Customer Support Specialist** at Mudflap Palo Alto, CA, Remote We are looking for an exceptional individual to join Mudflaps Customer Support Team. Customer obsession is a core value at Mudflap, therefore Customer Support is one of THE most important roles at the Company. Our customers are amazing, and you will be helping them succeed with
Job Source: MudflapincFoster City, CA, United States
What if the work you did every day could impact the lives of people you know? Or all of humanity?
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
The Illumina Lab Services (ILS) Customer Support Specialist builds strong relationships with ILS customers and serves as a liaison between customers and cross-functional groups across the company. The successful candidate will have strong communication skills, be able to remove roadblocks and provide quick resolution for customers and internal teams. This position requires experience interfacing with and supporting internal and external customers. The Customer Support Specialist contributes to the company’s ability to meet sales goals while providing an exceptional customer experience.
Responsibilities
Primary point of contact to support our clinical internal and external customers
Ensure order accuracy, completeness, technical feasibility, and revenue recognition according to company requirements and the service contracts
Analyze problems, and determine approach within guidelines, reports and recommendations
Build productive and collaborative working relationships both internally and externally
File clinical documentation promptly and assist in auditing
Exercise judgment within defined policies, procedures and practices to determine appropriate action
Understand and apply best practices and knowledge of internal/external business challenges to improve processes or services
Requirements
Bachelor’s degree required with at least 2 years of customer support experience, or equivalent work experience in a biotechnology company or clinical testing services provider
Field of study in Life Science, Genetics or Biochemistry preferred
Strong written and verbal communication skills
Functional knowledge of Microsoft Office
Preferred experience with a CRM and/or ERP system (SAP and SFDC a plus)
Diligent, detail-oriented, methodical, practical, analytical with good project management skills.
Strong cross-team collaboration skills.
Strong interpersonal and customer service skills
Strong desire to provide total customer support, going further to address customer core needs.
Experience solving problems independently and working effectively in a team environment
All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
The estimated base salary range for the Customer Support Specialist role based in the United States of America is: $64,700 - $97,100. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.
At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
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Customer Support Specialist jobs in Foster City, CA, United States
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