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Vercel
San Francisco, CA, United States
Vercel Vercel's Frontend Cloud gives developers the frameworks, workflows, and infrastructure to build a faster, more personalized Web. View company page Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post
Job Source: VercelWeights and Biases
San Francisco, CA, United States
At Weights & Biases, our mission is to build the best developer tools for AI developers. Weights & Biases is a series C company with $250 million in funding and a rapidly growing user base. Our platform is an essential piece of the daily work for machine learning engineers, from academic research institutions like FAIR and UC Berkeley to massive en
Job Source: Weights and BiasesPaymentwall Inc.
San Francisco, CA, United States
We are looking for a Compliance Analyst to join our team in San Francisco. This role is a great opportunity for candidates looking to have hands-on experience working in a licensed fintech company. As a Compliance Analyst, you'll be working with our global compliance team and play a pivotal role in ensuring regulatory compliance and operational exc
Job Source: Paymentwall Inc.Cardless
San Francisco, CA, United States
At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched 9 credit cards, including for the largest mall operator in the U.S. and the largest airline in South America. We help businesses bring imaginative card programs to life, and have pioneered technology to embed credit
Job Source: CardlessRobert Walters
San Francisco, CA, United States
Compliance Analyst Our client, an established and well-performing investment manager in San Francsico CA, is seeking a Compliance Analyst to join their team. As a Compliance Analyst, you will play a crucial role in maintaining the integrity of our client's operations. Your responsibilities will span across various aspects of compliance, legal, and
Job Source: Robert WaltersCheckbook
San Mateo, CA, United States
About Us: There's been a persistent problem that's remained unsolved for decades: most major payment systems, including digital wallets, require both the payer and the payee to onboard before they can transact. But what if there was a way to send digital payments without the need for the recipient to go through a cumbersome onboarding process? Tha
Job Source: CheckbookParafin Inc.
San Francisco, CA, United States
About Us: At Parafin, our mission is to grow small businesses. Small businesses are the backbone of our economy, yet banks do not have their back. Parafin is a technology company that builds infrastructure which enables small businesses to get easy access to financial services via platforms they sell on. Parafin's first product offers capital-as-a
Job Source: Parafin Inc.Parafin
San Francisco, CA, United States
About Us: At Parafin, our mission is to grow small businesses. Small businesses are the backbone of our economy, yet banks do not have their back. Parafin is a technology company that builds infrastructure which enables small businesses to get easy access to financial services via platforms they sell on. Parafin's first set of products offer capi
Job Source: ParafinSan Francisco, CA, United States
Ourlarge cryptocompany is looking for a contractCompliance Analyst.This is aremote contract position.
The Global Complaints team is divided into three units, namely Consumer Complaints, Regulatory Complaints and Litigation Support. Each unit is made up of L2 complaints analysts responsible for production work - they are expected to accurately review and respond to complaints within service levels and provide investigation notes and observations to the CX Legal Team once needed.
Contract Duration: 6-Months
Required Skills & Experience
Minimum of 2 years of relevant experience in financial services, technology and/or customer support.
Safety - must have account management experience, Trust and Safety background, experience in handling concerns related to scams and social engineering attacks
Complaints - must have Compliance or Regulatory background, Fraud or Disputes
Risk - must have a Fraud/Account Investigation experience, Chargeback, Clawback and Strong analytical skill in reviewing customer’s accounts.
Access - must have Account Management experience, background in troubleshooting iOS, Android, Web, PC/Laptop) which is very important in probing CX complaints of general "Unable to Login" complaints
Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
Must be able to read, write and speak in English.
Plan and prioritize work in a resourceful and effective manner that allows you to meet commitments
Must work in a defined shift, as required by the business.
Desired Skills & Experience Crypto - Crypto experience gained in a Crypto company or through personal trading Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate globally across multiple departments and stakeholders.
What You Will Be Doing
Daily Responsibilities Responsible for providing support for customers that submitted complaints through different channels by investigating, troubleshooting and responding to complaints if necessary.
Manage, prioritize, and respond to Tier 2 issues, inquiries, and escalations.
Communicate with internal and external stakeholders in an effective, tactical, and
empathetic manner.
Set a high bar for support analysts within the organization by setting an example through performance and work ethic.
Take ownership of processes or act as a Subject Matter Expert (SME) to analyze and
understand existing workflows.
Identify gaps in processes and propose actionable improvements to enhance efficiency.
Proactively lead efforts to streamline operations and boost productivity.
Play a key role in shaping and optimizing internal processes for sustainable growth and success.
Represents the voice of our customer in proactively driving impactful changes across
workflows, policies and tools by succinctly relaying customer feedback in escalations to
internal support teams and Complaints leadership.
Investigate and respond to regulatory complaints submitted by customers to regulators with adherence to specified SLAs and quality standards.
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Email Alert for Compliance Analyst jobs in San Francisco, CA, United States
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